LiveAgentReviews of liveagent.com

Very easy to use,filter is so flexible,I love it

I have been using LiveAgent for a little over 8 months now and I have had great success with it. Everything is laid out nicely and there are many convenient features. I have also been using the LiveAgent app for Android and would recommend it for on the go.

Toujours disponibles et de bon conseil :)

Awesome support, great product, a lot of features and great price. The best cost/benefit company for customer support.

lots of dropped calls and no support system

I really like Live Agent. I have been using it for more than a year now and find it easy to work with. Lots of capability with autoresponders, canned messaging and chat. It makes it a breeze to keep track of customer interaction and history. I also use the knowledgebase to create "how to articles" but wish there was more creative flexibility on that (videos, screencast vids, templates, and such) Overall though, its a solid tool and I will continue to use it on the regular.

Love it love it love it. Everything is so streamlined and convenient. I love the smart folders, the tags, the remembered users, etc. I also like that you can forward straight from within the ticket or split it into two and mass actions for multiple tickets. Also the ranking system definitely gives some incentives to work harder. I am the queen of badges! We don't use the chat or phone call feature so I can't comment on those. The email functions are beautiful. I only wish there were a way to MERGE tickets for those people that create new emails for everything.

LiveAgent has been a wonderful asset to our company. It's provided support options we've not had in the past, and, most importantly, improved our customer experience. An easy to use and effective service.