Great tool for small and large companies
LiveAgent is a key tool for our customer services. Calls, chats & emails all in one place. Recommended!
By customer
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
616 approved reviews, newest moderated first
LiveAgent is a key tool for our customer services. Calls, chats & emails all in one place. Recommended!
By customer
They answer really fast and fix the issues you may have with their software.
By Hugo
LiveAgent is hands down the best customer service management system available. Not only do the features of LiveAgent meet all of the needs for delivering an efficient customer service experience they are consistently improving and expanding the system to do more. Customer support is top notch. I am very happy with the choice to use the system and I recommend it to my clients on a regular basis.
By Jannis
I have been working with Live Agent for a while now and the experience is great. So easy to use and work. I will continue to use this program.
By Bryant
Nice helpdesk system but is lacking some key features needed for busy support teams.
By customer
Response from LiveAgent· Feb 13, 2017
Thank you for your feedback. Please, let me know which feature do you miss in LiveAgent. ([email protected])
Features are great, but some settings may not be customized.
By Terry
Response from LiveAgent· Feb 13, 2017
Thank you for your feedback.
Wohoo... Thank you guys for developing such an amazing product
By Andre
Response from LiveAgent· Feb 13, 2017
You're welcome. Thank you for your feedback.
I liked their service
By Metin