Excellent support
received excellent support fast and efficient today. thank you.
By J.M.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
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LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
616 approved reviews, newest moderated first
received excellent support fast and efficient today. thank you.
By J.M.
good service for live chat support
By Guna
Very good and fast, however needs some improvements such as an outbox for agents as well, not only for admins.
By Andrei T.
Although a new user of Live Agent I am amazed at the features included in this system. I was up and running literally in minutes for 2 different brands. Andrej, the support rep. who helped me along through the signup process and with my initial questions was awesome. I seriously look forward to the amount of time LA is going to me save me with running our customer support...not to mention having everything from social accounts to ecom integrated to 1 app instead of 10.
By Robert
So far so good
By Steve
LiveAgent is a superb customer service tool, integrating different stream of customer communications, such as telephone, mail, live chat, contact form, Facebook and Twitter. Seamless integration of these features makes LiveAgent an excellent tool for the provisioning of customers service.
By Achtmaal
Exactly what you need!
By customer
really awsome and the support team is just perfect
By Youssef