Lip MonthlyReviews of lipmonthly.com

Response from Lip Monthly· Dec 5, 2018

Hi Amanda, I want to apologize for the service you've received from Lip Monthly. We had an unfortunate situation in November that we weren't prepared for. One of the products that was to be included in our November bag never arrived to our warehouse. We were left scrambling to figure out a solution; at the same time we were in the middle of launching our new website and moving customers from the old website to the new one. Our old website, for some reason, didn't capture customer's shipping addresses that joined in October, which became a nightmare for us and didn't realize until we started to prepared our shipping lists for November. I suspect that we didn't get your shipping address when you joined, and you might have a few emails from us about our new website and informing you to verify/update your shipping information on our new website. Due to the delayed shipments for November and moving to our new website, we've had a massive increase in customer service emails, which our team are tending to around the clock; so it taken longer than usual to receive a response. If you can let me know your email I can look into everything for you! Again, I'd like to apologize for the inconveniences with Lip Monthly. We hope you can give us another chance in the future. Team LM

Response from Lip Monthly· Dec 5, 2018

Hi Kelley, I want to apologize for the service you've received from Lip Monthly. We had an unfortunate situation in November that we weren't prepared for. One of the products that was to be included in our November bag never arrived to our warehouse. We were left scrambling to figure out a solution; at the same time we were in the middle of launching our new website and moving customers from the old website to the new one. Our old website, for some reason, didn't capture customer's shipping addresses that joined in October, which became a nightmare for us and didn't realize until we started to prepared our shipping lists for November. I suspect that we didn't get your shipping address when you joined, and you might have a few emails from us about our new website and informing you to verify/update your shipping information on our new website. Due to the delayed shipments for November and moving to our new website, we've had a massive increase in customer service emails, which our team are tending to around the clock; so it taken longer than usual to receive a response. If you can let me know your email I can look into everything for you! Again, I'd like to apologize for the inconveniences with Lip Monthly. We hope you can give us another chance in the future. Team LM

Response from Lip Monthly· Dec 5, 2018

Hi Monica, I want to apologize for the service you've received from Lip Monthly. We had an unfortunate situation in November that we weren't prepared for. One of the products that was to be included in our November bag never arrived to our warehouse. We were left scrambling to figure out a solution; at the same time we were in the middle of launching our new website and moving customers from the old website to the new one. Our old website, for some reason, didn't capture customer's shipping addresses that joined in October, which became a nightmare for us and didn't realize until we started to prepared our shipping lists for November. I suspect that we didn't get your shipping address when you joined, and you might have a few emails from us about our new website and informing you to verify/update your shipping information on our new website. Due to the delayed shipments for November and moving to our new website, we've had a massive increase in customer service emails, which our team are tending to around the clock; so it taken longer than usual to receive a response. If you can let me know your email I can look into everything for you! Again, I'd like to apologize for the inconveniences with Lip Monthly. We hope you can give us another chance in the future. Team LM

Response from Lip Monthly· Dec 5, 2018

Hi Ashley, I want to apologize for the service you've received from Lip Monthly. We had an unfortunate situation in November that we weren't prepared for. One of the products that was to be included in our November bag never arrived to our warehouse. We were left scrambling to figure out a solution; at the same time we were in the middle of launching our new website and moving customers from the old website to the new one. Our old website, for some reason, didn't capture customer's shipping addresses that joined in October, which became a nightmare for us and didn't realize until we started to prepared our shipping lists for November. I suspect that we didn't get your shipping address when you joined, and you might have a few emails from us about our new website and informing you to verify/update your shipping information on our new website. Due to the delayed shipments for November and moving to our new website, we've had a massive increase in customer service emails, which our team are tending to around the clock; so it taken longer than usual to receive a response. If you can let me know your email I can look into everything for you! Again, I'd like to apologize for the inconveniences with Lip Monthly. We hope you can give us another chance in the future. Team LM

Response from Lip Monthly· Dec 5, 2018

Hi Emily, I want to apologize for the service you've received from Lip Monthly. We had an unfortunate situation in November that we weren't prepared for. One of the products that was to be included in our November bag never arrived to our warehouse. We were left scrambling to figure out a solution; at the same time we were in the middle of launching our new website and moving customers from the old website to the new one. Our old website, for some reason, didn't capture customer's shipping addresses that joined in October, which became a nightmare for us and didn't realize until we started to prepared our shipping lists for November. I suspect that we didn't get your shipping address when you joined, and you might have a few emails from us about our new website and informing you to verify/update your shipping information on our new website. Due to the delayed shipments for November and moving to our new website, we've had a massive increase in customer service emails, which our team are tending to around the clock; so it taken longer than usual to receive a response. If you can let me know your email I can look into everything for you! Again, I'd like to apologize for the inconveniences with Lip Monthly. We hope you can give us another chance in the future. Team LM

Response from Lip Monthly· Dec 5, 2018

Hi Karen, I want to apologize for the service you've received from Lip Monthly. We had an unfortunate situation in November that we weren't prepared for. One of the products that was to be included in our November bag never arrived to our warehouse. We were left scrambling to figure out a solution; at the same time we were in the middle of launching our new website and moving customers from the old website to the new one. Our old website, for some reason, didn't capture customer's shipping addresses that joined in October, which became a nightmare for us and didn't realize until we started to prepared our shipping lists for November. I suspect that we didn't get your shipping address when you joined, and you might have a few emails from us about our new website and informing you to verify/update your shipping information on our new website. Due to the delayed shipments for November and moving to our new website, we've had a massive increase in customer service emails, which our team are tending to around the clock; so it taken longer than usual to receive a response. As for getting charged again before receiving your first bag, this was also due to our old website not working, which is why we moved to a new website. We can definitely refund you for that second charge, no problem! If you can let me know your email I can look into everything for you! Again, I'd like to apologize for the inconveniences with Lip Monthly. We hope you can give us another chance in the future. Team LM

Response from Lip Monthly· Oct 24, 2018

This customer was billed again for $203.28 because they have two accounts with Lip Monthly. One of their accounts is for a 12-month annual plan, which bills at $203.28 every 12-months until they cancel and another plan they have is our month to month plan, which bills at $12.95 + $3.99 for international shipping, until they cancel. The customer only cancelled their monthly plan with us, not their 12-month plan, therefore they were billed again on their renewal date of October 15, 2018. The customer has been refunded in full for $203.28. As for their free bag for being part of Lip Monthly for 6 months, they will receive their free bag which will be shipped out tomorrow, October 25, 2018. The reason for not receiving this free bag is due to the website having bugs/errors which are being fixed, but in 2 weeks time Lip Monthly will be moving to a new website which will solve issues with billing, customers being able to create two accounts, referral programs and more!