LingoplugsReviews of lingoplugs.com

I received my order today. I ordered grey lingoplugs but received a banged up box of some cheap bluetooth headphones. I reached out to the company and have yet to hear back. I will update my review once I have an outcome. I feel like every-time I use Shopify as a payment method it gets intercepted by a scam and I receive the wrong product. Wondering if I should look into Shopify!! Hoping Lingoplugs corrects this asap!

I’ve sent three messages to the company about how to return this product. 1) through the email address listed. 2) through the feedback portal of their app.3) through their website’s contact us portal. The interface was difficult to understand, the app worked intermittently, and it took more than 3 weeks from time of order until it was shipped from China. Look elsewhere for similar products, they must be better than this. UPDATE April 5, 2025 additional information as requested. I reached out to the company on March 5 asking for a refund. They responded on March 10th asking me to contact their customer service team to fix my problem. I informed them that I purchased this product for an overseas vacation and that I was on that vacation at the time. I reiterated my request for a refund and instructions for returning the product. On March 12th I again received a request for me to fix my problem (I was still out of the country) and I again reiterated my request for a return label and refund. I did not hear again from them until March 21st. And they continue to ignore my request. I began leaving negative reviews on their social media channels. This is not a reputable company.