Terrible company
Terrible company, have had no deliveries from them for the past 6 months. They have stopped sending orders out for a while now! Not sure what is going on with them but they refuse to answer properly.
By Amir
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
329 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Limited Run Games is a premium publisher of physical games. We bring your favorite digital releases to life across modern platforms like Nintendo Switch and PlayStation, along with classic and retro hardware - plus soundtracks and Collector’s Editions built for people who still care about having the real thing on their shelf.Since 2015, we’ve released over 1,000 titles and worked with partners ranging from niche indies to legacy names like Konami and LucasArts. We’re proud of that history - and we’re also serious about raising the bar on communication, reliability, and quality as we move forward. Our motto stays the same: Forever Physical.
Limited Run Games (limitedrungames.com) has 329 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
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Terrible company, have had no deliveries from them for the past 6 months. They have stopped sending orders out for a while now! Not sure what is going on with them but they refuse to answer properly.
By Amir
JOKE, and the delivery didnt even get to us... customer service. FAILURE..
By Ford M.
I'm still waiting for my Scott Pilgrim vinyl which I ordered in Jan 2021... Useless
By William W.
Son unos incompetentes y unos vagos. Mas de un año esperando un pedido y todavia no lo tienen preparado. Eso si, cobrar te lo cobran entero en pre pedido los sinverguenzas. Mejor no acercarseles mucho
By M G.
On their website it says it can take up to 9 months for a pre-order to be shipped. I ordered mine 10 months ago and it's still listed as "in production" which means it's nowhere near shipping. I contacted customer support to see if I could get an ETA and all I got was a computer generated response that didn't answer my question at all. There's no option to cancel your order either. At this point there's no evidence telling me that this isn't a scam.
By Kevin
Well…. The fact that quality control, shipping times, can’t cancel a pre-order even when it never comes, customer service sucks. Never again. They’re ripping you off.
By Mariah D.
Worse support ever. They ignore my emails, they do not want to help, just worse support ever.
By Денис Р.
I can't anymore. My final purchase has been in the LRG warehouse for over a month, and LR can't be bothered to ship it to me. I've waited 13 months for this! DONE! I have never seen a worse business model in all of my years. No sense of urgency, no self accountability, no accuracy in their advertising when it come to shipment. Terrible!
By Michael J.