Lilly's KitchenReviews of lillyskitchen.com

Very poor customer service. Once again mist of the tins were badly damaged and part of my order did not turn up. After complaining over a month ago, I still haven't had a reply.

tried lillys kitchen not realising that a other company had taken it over , the food has made my dogs very ill. vets cost to get rid of issue £370 ,will not buy any more , amazon refunded cost of order

Put an order in on line. 25th November delivery 1 to 4 days. Now 2nd December and not received my dog good. Contacted them and they told me it had been sent to the courier DPD. I normally use Pets at Home to buy my dog food. I will not be using Lilly Kitchen direct again.

I did not receive my order and they have kept my hard earned money. They are aware of this and despite several complaints to them they have kept my money. They say it was refunded back to my original payment method on 21/12/2023 but after contacting them several times since they’ve kept my money. Order number LL01774390. Scammers.

Really quite gutted as two of my cats used to love the pates, and then suddenly, around the time that the packaging changed a couple of weeks ago, they completely stopped eating some of the flavours. They both ate it fine and then I had a new box of 19 tins arrive and both of them literally sniffed it and walked away and wouldn't even go back to it if I left it down for a while. I thought it might have been a bad batch but when I ordered another one, the exact same thing happened! What's worse is that my female cat who is very selective, absolutely loves the Suppurrs range and it's the only food that I've tried which she will literally beg for and devour within minutes... and now they've decided to discontinue it! These are the two products I religiously order from Lily's Kitchen and now I will have to find another brand altogether which is gutting because I wanted to feed my cats what I felt was the best brand around. Not sure yet how I'm going to find alternatives they will all eat but I guess I'll be stocking up on the last of the Suppurrs tins on Amazon!

brought 2 boxes of catmeat 3 biscuits i fish treats now my cat wont touch this meat cat ate one and was sick all over the cat biscuits are too big n hard for the cat she loves the fish treats which are good enough for her the catmeat looks cheap and it looks simliar to webbox dogmeat and the vet said it was full of water the catmeat looks like it made like that full of water it pate i emailed lillyskitchen they say the products made in germany and austria in the eu the got no hygiene laws like the uk we dont know if the food catfood companies are getting there products from china??my advice get raw chicken fillet breast boilt it for 25 minutes leave a lid on pan then let it cool down wrap cling film round chicken and put it in the fridge for the cat is more healhy and you know what the cats eating i reccomend harringtons catfood made in the uk she is more livelier and healthy since i got her food from harringtons it dearer but it works update the food comes from austria and germany with no strict petfood laws governing it them countries could be getting the ingredients from china for all i care dont fall for the fancy writing or nice website and enticing words the food is rotten and made my cat ill cosmic wont even touch the fish treats from them for a reason does she know something we dont? avoid harringtons cat biscuits they got corn in it that harms cats slowly