Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
392 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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lilipretty.com (lilipretty.com) has 392 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
392 approved reviews, newest moderated first
Exact same complaints as everyone here. Just wanted another 1 star recorded. Do not buy!!!
By Andrea M.
Response from lilipretty.com· Sep 26, 2024
We are sorry for the bad experience. We have contacted you by email to follow up on your issue.
My favorite clothes shop! Gorgeous new things in weekly and the staff are very friendly and helpful. The staff are like your friends!
By Lucille
The shorts were stylish, but the buttons were not securely attached.. Return them.
By Dorothy
This is a fraud. They advertise false products. Quality and specs wrong. They refuse to take returns and insinuate that customs on the return will cost a fortune. They offer 3 $ to keep a product for no reason. FRAUD
By A M.
Response from lilipretty.com· Sep 26, 2024
Dear customer, Sorry for the inconvenience, could you please tell us your order number or email address? We will contact you as soon as possible and help you solve your problem. Looking forward to your reply. Have a nice day！
Bought 5 different maxi dress from lilypretty, and had mixed quality. Some were great,other had sizing issues.
By Jane
If I could give 0 stars, thats what I would give them. Read all the reviews first. I didn't, and I was scammed as well. The product received was HORRIBLE. Of course they won't help with a refund, and I have to ship it back to China (even though it shipped from a TX address). It's not even guaranteed because they say it probably won't even pass through customs. Absolutely horrible company. Don't buy from them!!!
By Vanessa O.
Response from lilipretty.com· Sep 26, 2024
We are sorry for the bad experience. We have contacted you by email to follow up on your issue.
I’m going through what everyone else has said about the products arriving late, not looking like the pictures, expensive shipping, and being offered $8 as a refund for an almost $100+ purchase. I do not recommend purchasing from this seller. They should be shut down and prohibited from doing business with the US. It’s a China based company, using a TX address. Then hiding behind its China location to discourage returns and make it impossible to get refunds. This is a buyer beware — they will not refund your purchases if you do not like them or they do not fit. Plus the material is nearly see-thru and feels cheaply made.
By Griff H.
Response from lilipretty.com· Sep 26, 2024
Dear, I sincerely apologize for the disappointment you've experienced with your order. I understand how frustrating it is to receive an item that does not match your expectations, especially after a long wait. We strive to accurately represent our products, and I'm truly sorry that the dress you received did not meet your standards. I appreciate your feedback regarding the return policy and the quality of the item, and I assure you that we take such concerns seriously. If you're open to it, I would like to assist you in finding a resolution, whether that be a replacement or compensation. Please reach out to us directly, and we’ll do our best to make things right. Thank you for your understanding.
Packaging could be better. Some items arrived slightly wrinkled from lilipretty.
By Barbra
