The products are amazing
The products are amazing! I want to thank Lena, she was very helpful to me, she responds immediately and is always in a positive mood through her answers!!
By Gwenn
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
392 reviews
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lilipretty.com (lilipretty.com) has 392 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
392 approved reviews, newest moderated first
The products are amazing! I want to thank Lena, she was very helpful to me, she responds immediately and is always in a positive mood through her answers!!
By Gwenn
Items I ordered wore super small the size was not US size !
By Olga B.
Response from lilipretty.com· Sep 19, 2024
We are sorry for the bad experience. We have contacted you by email to follow up on your issue.
I love both dresses i purchased great fabric, and style, love my new dresses thank you will buy again and recommended
By Daniel
If I could give 0 stars I would!!! TOTAL SCAM!!! DO NOT BUY FROM THIS COMPANY. The item I got was not the same as the picture and they offer you $3-5 or you have to pay to return to China. Currently disputing the charge with my credit card company but I'm on a mission to shut this scam company down!
By Tina E.
Response from lilipretty.com· Sep 19, 2024
We are sorry for the bad experience. We have contacted you by email to follow up on your issue.
They sent me the wrong item. When asked about returning since wasn't item purchased offered a 3.00 refund on a 59.00 purchase. Total scam. Don't order from them. They cut off models face and use other websites pictures then send you a totally different non refunded item!!!!!!
By Teri E.
Response from lilipretty.com· Sep 19, 2024
We are sorry for the bad experience. We have contacted you by email to follow up on your issue.
I would give zero stars, but that is not an option. This company is awful. I ordered a sweater and a skirt that on their website was matching when received it was two different colors did not match at all. The top had a pull in it across the front. Customer service said they would refund me $7.00 The only way I could get a full refund is if I sent it back to China, which would cost $62. What a waste of money!
By Sonya B.
Response from lilipretty.com· Sep 19, 2024
We are sorry for the bad experience. We have contacted you by email to follow up on your issue.
SCAM! Poor customer service, paid extra for fast shipping (4 weeks is fast?) will not take refunds unless you pay shipping to china, offered $3 as compensation on a very poor quality top that came "unassembled" and did not look at all like the picture on their website. Or take a 25% discount coupon on next order. Next order? They must be out of their F---ing minds. BEWARE, I would not trust any review that is better than one star either. They should be shutdown.
By Michael E.
Response from lilipretty.com· Sep 19, 2024
We are sorry for the bad experience. We have contacted you by email to follow up on your issue.
Ordered small jeans/pants with cute cactus print, disaster. No tracking information at all. Pants arrived today and are a joke. They are supposed to be small, yet are huge. Pattern is different and material is like that of a cheap kimono. I can’t believe the difference in what I ordered and what arrived. Never again.
By Tana
Response from lilipretty.com· Sep 19, 2024
Dear customer, Sorry for the inconvenience, could you please tell us your order number or email address? We will contact you as soon as possible and help you solve your problem. Looking forward to your reply. Have a nice day!