LightingDirect.comReviews of lightingdirect.com

Placed an order and was given a delivery date, nothing arrived. Then an updated delivery date was provided. Still, nothing arrived. Sent an email querying the status and was told that they were out of stock and had cancelled the order. If a company can't get these basics right it is a big red flag. Won't be ordering from this company again.

I bought relatively high-priced LED bulbs for tracking lightiing 18-24 months ago. I thought I was buying high quality products, and they claim to last 35,000 hours, so I thought it was worth the premium price. However, they only warranty bulbs for 12 months, and since 75% of my bulbs have failed between 18-24 months, they aren't interested in my business. These lights get used once a day for 10 minutes on a typical day, and used all day for maybe 30 days, so that is under 1,000 hours, so they should have plenty of life left in them. Customer support thought they were pretty old, and thought it was unreasonable that I thought they should last this long. I think they must not be able to do math, since the claimed 35,000 hour lifetime would mean they should be expected to run for 4 years at 24 hours a day....

This review is for the business practices at LightingDirect.com/Build.com. I originally was going to review the Maxim undercabinet lights I bought from them at 4 stars, only because the girl I spoke to there actually knew what she was talking about, unlike my other experiences, but after they badgered me to write a review they had the nerve to actually REJECT my positive review - just like other customer's noted below, so it is important for people to know they are sneaky and only post 5 star reviews. Note to company: Don't solicit reviews if you don't want them and waste my time. BTW - here is a copy of their response and my original review so the public at large can see for themselves. Their response: "Lesley, Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! " My original review: Good direct-wire kitchen lights - I've had these in for several weeks now and overall I am satisfied with them. They were a little more "blue" than the lights from Lowe's I was trying to match so you can tell a slight difference but they offered the flexibility in sizing for smaller cabinets I couldn't get elsewhere. This was the first company that actually knew the products they were selliing (seller AND manufacturer) and understood that direct wire means no junction boxes or other electrical boxes inside the cabinet!) My electrician was happy to see they could be directly wired with no complications. One of the lights did flicker a bit, which is a small defect in the light itself but since it was already installed by the electrician and it doesn't always do it I decided to leave it alone. This, and the color, is why I don't give it 5 stars. Order number 61246126 7/31/14