LightingDirect.comReviews of lightingdirect.com

I purchased an Alfred floor lamp from Lighting Direct Nelson on July 09, for my new house and paid $225.70 for the privilege. What a load of rubbish. It should be called a Pizza lamp. It will not stand up straight but leans towards the floor. The amount of thread holing the sections of the light stand are ridiculously tiny and will not support the weight of the shade which wants to succumb to gravity. The product is poorly made and should not be sold. I will think twice before purchasing any product from this company again.

No responding to emails

I purchased a ceiling fan and after install the item did not work. Requested a return which took 3 attempts to have faulty item collected. I then received an email saying that after inspection the refund would not be issued due to no fault found and signs of install. (Well it would do as I installed it to find out it had a fault) they said I can have item back but would need to pay delivery costs or they would scrap the item. I have sent many emails and tried calling with no answer. No item nor money back. What a bad company and please do not purchase anything from them.

Where the heck is my order???? Why doesn't this company reply to emails??? I ordered an outside light on 29th November and despite several emails asking when I might expect it...I've heard nothing !!!!! Why¿? All I want is to know I've paid for an actual item .. Also a company that doesn't respond to reviews that are less then positive is a company that doesn't care and doesn't listen to customers..... Meanwhile I await my outside light which is very much needed as I live in a village with no street lights so it's very inconvenient indeed !!!!!

If I could give them 0 stars I would. I ordered a couple of items from them 2 weeks ago. The website said delivery between 24 and 48 hours. I have spent the last week on and off the phone to them due to them telling me that my items would be with me the following day. Eventually a sent them an email and the response I got was that the order was held up because one of the items wouldn’t be in stock for another 3 months. STAY WELL CLEAR OF THIS COMPONY ESPECIALLY IF YOUR TRYING TO RUN A BUSINESS!!!

Customer service is terrible. I ordered 6 track light heads and they sent 1 and back ordered the other 5 for 4 months ... really? I chatted with customer support and they said they would find me alternate items. Total radio silence after that. I get an email about the back order with a number to call if I want to cancel. After navigating the phone tree which was awful, I sat on hold for 30 minutes before talking to a human. And had to reorder alternate items with $85 one day shipping in hopes they will get here by the time my electrician does.

Terrible service at Moorhouse Avenue store

Having purchased an outdoor lamp post from them, in the recent high winds it has snapped off at the base. The metal at this point is only 2mm thick and clearly not strong enough for it to support the pole and lamp head. Also as I have seen in other people's reviews I agree with the comments regarding the poor fit of the glass. When I contacted lighting direct priory to it snapping, regarding the glasses falling out there reply was that they could not supply replacement glasses. Regards to the snapped post was basically its not built to stand up to winds. Clearly if it's sold for outdoor use it should be fit for purpose. They go on to say that as its not an electrical fault the 3 year warranty dose not apply.