Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
789 reviews
Lift DownSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
789 approved reviews, newest moderated first
Great quality product; top notch customer service
By Team V.
Response from Lift Down· Nov 18, 2024
Hi there! Thank you for your feedback—we really appreciate it! We’ll make sure to share your comments with our customer support team. - Tarrik
i'm having trouble returning a hat. It seems like you are making things difficult.
By Carol L.
Response from Lift Down· Nov 11, 2024
Hi Carol. Apologies for the inconvenience. We try to make the return / exchange process as simple as possible. I looked into your return inquiry and have noticed our team has gotten back to you with next steps! I will keep an eye on your return request to ensure its completed as soon as possible.
Great hats for big heads. X-LRG size fits my head perfectly..
By Randy P.
Response from Lift Down· Nov 11, 2024
Hi Randy, Thank you so much for your kind review! We’re thrilled to hear that our XL size option has been a great fit for you. It’s always rewarding to know our efforts in perfecting the design have met your needs. - Tarrik
On time and kept me informed, Thanks
By Jack L.
Response from Lift Down· Nov 5, 2024
Hi Jack, Thank you so much for the feedback, we appreciate it! - Tarrik
Waiting for a return label.If not will start a charge back .
By William H.
Response from Lift Down· Nov 5, 2024
Hi William, I apologize for the inconvenience. You can absolutely return your order. It’s possible your email landed in our spam folder by mistake, but we’ll make sure to process your return as quickly as possible. Thank you for your patience! - Tarrik
Your seams weren't always centered or did they line up.
By Theresa W.
Response from Lift Down· Nov 5, 2024
Hi Theresa, I apologize for the inconvenience. Your hats should not be arriving with defects. Please reach out to our customer support email, and we’ll get back to you as soon as possible to make this right. Thank you for letting us know! - Tarrik
Good selection. Great fit. Sharp look. Easy transaction.
By Don
Response from Lift Down· Nov 5, 2024
Hi Don, Thank you for the feedback, we appreciate it! - Tarrik
Beautiful hat delivered in great protective packaging.
By Scott F.
Response from Lift Down· Nov 5, 2024
Hi Scott, Thank you for the feedback. We're glad to hear you like your new hats! - Tarrik
