Ease of shopping online
Ease of shopping online, price
By Richard P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
789 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
789 approved reviews, newest moderated first
Ease of shopping online, price
By Richard P.
The hats are great quality and the ordering process was very easy.
By Paula
These are my favorite hats to run errands and walk my dog. Love the colors. Now have multiple colors.
By Jen
Response from Lift Down· Dec 23, 2024
HI Jen, Thank you so much for your feedback and for being a longtime customer of Lift Down! We love to hear that Classic Caps have become your go-to hats for daily wear. - Tarrik
The product has never been received. If sent by Canada Post that is understandable. Maybe if Canada Post and the government figure it out I will receive the hats. Maybe if you are using Canada Post you should stop and find a reliable carrier. Bill Thompson.
By Bill T.
Response from Lift Down· Dec 23, 2024
Hi Bill, Apologies for the inconvenience. You’re absolutely right—your order was handed off to Canada Post for last-mile delivery but has been delayed due to the ongoing strike. To address this issue, we’ve started using alternative carriers to ensure Canadian orders are delivered promptly moving forward. I’ll reach out to you directly to ensure your hats are received as soon as possible. Thank you for your patience. - Tarrik
Perfect color and size. I have been looking for a size small caps are usually one size I was happy to find this Was delivered quickly
By Judith
Response from Lift Down· Dec 23, 2024
Hi Judith, Thank you for your feedback! We recently introduced small caps, and it’s great to hear your thoughts on them - Tarrik
Well made hats The wool cap looks good, is warm and have been getting compliments from both friends and strangers/store staff
By David S.
Response from Lift Down· Dec 23, 2024
Hi David, Thank you for the feedback. That's wonderful to hear! Stay tuned for new Wool Cap colors being introduced in the upcoming weeks. - Tarrik
Underwhelmed by the quality
By SF Cat O.
Response from Lift Down· Dec 23, 2024
Hi Rusty, Thank you for taking the time to leave a review. We’re sorry to hear that you’re disappointed with the quality. At Lift Down, we take pride in maintaining high-quality standards for our products. It sounds like you may have received a defective item. I’ll be reaching out to you directly to ensure you receive a replacement. - Tarrik
Very comfortable
By Douglas