Lifeway MobilityReviews of lifewaymobility.com

Very timely service and the technician was absolutely wonderful!

Danielle is the Showhome Manager who helped us in the store and at our home. We found her super knowledgeable and helpful. Looking forward for my mother's use of the Bruno Chairlift.

The concern for my needs at the first phone call. The quick response to fix my chair so my wife could return home. The good attitude of the tech, Jose M, and getting the chair back in order and touching up the rail

Great install! Easy to understand product with techs explanation. Highly recommend Lifeway.

The equipment served a very important purpose and was reliable installation. Technician was also awesome. The removal technician Louis was courteous and very quick. It was a pleasure doing business with LifeWay.

Julian was timely, courteous, and professional. He answered all our questions and ensured that we were comfortable using the stair lift.

Technician was determined to find the problem and fix it. Also, he is a real gentleman.

Terrible experience. Give your business to someone else. Paid almost $17k for a Harmar inside stair lift that stopped working within hours of installation. Installation was on a Wednesday. The person who needed it was coming home from the rehab center on Saturday. Within 4 hours of the tech leaving, stairlift stopped working with error code 235. Stairlift was only tested twice after installation tech left without anyone in it prior to the error. Sent message to installation tech as soon as it happened. No response. Called and left message with the office on Thursday. No response. Called the office and spoke with someone on Friday. Earliest appointment available was Tuesday at 3:00. Meanwhile the person who needs it can’t use it. Tuesday at 11:00am the tech calls and says that they cannot come out due to personal reasons and nobody else is available. Tech reschedules for Wednesday at 9:00am. Received text at 9:04am on Wednesday saying they will be here in 20 minutes. I tell them that I need to leave by 10:00 for work and really needed them here. Tech finally shows up at almost 9:30. (This is now 1 week since installation and 18.5 hours past original appointment time and 30 minutes past updated appointment time.) Tech sees the error code and had no idea what it means. Tech has to call manufacturer just to find out what the error code means. Tech has no service or troubleshooting guides. 10:00 comes and goes. Now I am late for work. Now this $17k piece of junk is costing me even MORE money. 10:20 tech tells me it’s fixed. Apparently it was a “programming error”. I ask if the remotes work. Tech tells me yes. I go to test it and it STILL doesn’t work. Tech goes back to work. Tech figures out that the original installer did not properly route wires and they were coming loose once the covers were installed. Apparently they first only tested it with it disassembled and didn’t bother to test it with it put back together. Now wires are routed properly and it is tested with everything reassembled. I verify proper operation. Tech then explains how to “fix it” myself if it happens again. I don’t have much confidence in a tech who thinks their repair won’t last. It is now 11:00 and I am an hour late for work. Only time will tell if the chair will continue to work. Hiring this company feels like the worst decision we made. I hope I NEVER need to deal with them again. I should have gone with Acorn Stairlifts instead as the price was comparable.