Good service
Good service
By Ralph B.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,156 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stair LiftsStair Lift CostWheelchair RampsWheelchair LiftsHome ElevatorsTransfer AidsLive. Life. Independently. Lifeway Mobility offers a variety of mobility and accessibility solutions to improve safety and provide independence for individuals with limited mobility in California, the Mid-Atlantic, Midwest, Rocky Mountain region, Southeast, and Southern New England. At Lifeway Mobility, our primary goal is to understand the accessibility needs of our customers and their caregivers and then to identify the appropriate solutions that will meet those needs. We provide stair lifts, wheelchair ramps & lifts, and transfer aid solutions in all locations, residential elevators, and bathroom modifications in select locations. Lifeway Mobility strives to provide every customer with a 5-star experience, from initial contact to installation. Our local teams also offer service installation, so you'll always have someone to call should you run into any issues. We're proud to be recognized as the "Best Stair Lift Company" by the National Council on Aging & US News and have a 4.8/5 rating with over 10,000 reviews and counting from real customers across the U.S. For additional reviews specific to our two core main products, please use the links below. Stair Lift Reviews: https://www.lifewaymobility.com/stair-lift-reviews/Wheelchair Ramp Reviews: https://www.lifewaymobility.com/wheelchair-ramp-reviews/Home Elevator Reviews: https://www.lifewaymobility.com/home-elevator-reviews/ You'll also find video testimonials, where customers share how their accessibility solution from Lifeway Mobility improved life at home and has changed their lives for the better. To schedule a free consultation, please contact us directly or visit our website. We look forward to helping you and/or your loved ones live life independently.
Lifeway Mobility (lifewaymobility.com) has 3,156 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,156 approved reviews, newest moderated first
Good service
By Ralph B.
I researched on line for a ceiling track system in the valley beginning in February which is when I contacted Lifeway Mobility. I was looking for the brand “Sure hands “ because if you had upper body strength it would some independence and the ability to use the shower and toilet by ones self without a Hoya lift. A technician came and accessed my living area drew out plans and assured me that he could get the “Surehands” because he had been to Colorado and was able to get what I wanted. A contact was signed and a sizable down payment was required. This was April. I was promised the installation would happen in May. Months passed silence from the technician. In June, finally I called directly to sales of Lifeway Mobility and found out the technician that sold me the system had moved on! I then called the Surehands rep and found out that Lifeway was not authorized to sell Surehands or authorized to claim it could get it. I have cancelled the project with Lifeway and I’m still waiting for a refund of the downpayment. What a waste of my time!!!! This is July. I’m going with Lift & Care Specialists out of Tuscon who have the actual Surehands. Greg is the ONLY authorized dealer in the state of AZ. If you need transfer help, want a bit of independence and have upper body strength. He will come out and give a demo to be sure it works for you.
By Kathleen
Response from Lifeway Mobility· Jul 28, 2026
Thank you for your feedback. While we understand your frustration, we would like to provide some additional context. The agreement was for a Savaria ceiling lift system, and throughout the project, we communicated openly about manufacturer-related delays due to the complexity of the system design and layout. You were kept informed of these delays and chose to continue with the project while the equipment was being prepared. Once the installation was scheduled, the project was unexpectedly canceled before the work could be completed. We honored your request and promptly issued a full refund of your deposit. We sincerely regret that we were unable to complete the installation and provide the solution you were seeking. We appreciate the opportunity we had to work with you and genuinely hope you were able to find an alternative solution that meets your needs. We wish you all the best moving forward, and are sorry that your experience fell below the 5-star experience we strive to provide to every customer that we serve.
Drew, was amazing, came early, was thorough, fixed the problem, and explained the issue, such a relief. Somerdale, NJ
By Mary Beth J.
We had an emergency with our mother’s stair lift. She had surgery scheduled tomorrow and the chair suddenly stopped working and we needed to have a new battery installed. They realized the urgency and sent Jamel over right away. Thank you so much for your quick response. John Weber
By John W.
Eric R and Jose M were a pleasure to have in the house. They were efficient, knowledgeable and I would highly recommend them and the Bruno product.
By Jerry R.
Response from Lifeway Mobility· Jul 28, 2026
We appreciate the positive feedback on your experience with our local team. Thank you for the recommendation and for choosing Lifeway Mobility for your stair lift!
Installers Eric and Ian were very friendly, polite and competent. Explained use and precautions well. Chairlift looks just right so far. Works well for me but waiting for my partner to return from rehab to verify it filling our needs.
By Doug
On very short notice the company was able to construct a temporary wheelchair ramp to accommodate a surgery recovery. Anthony Russo really went above and beyond to get this done while also reviewing other potential solutions. Tracy was also very helpful in coordination. Moe Lev and the complete install team came in very promptly and had the ramp constructed within 2 hours. Very friendly and professional.
By JoAnn
Robert was careful, professional and thorough, kept me advised and the work area clean. He was friendly and easy to talk to. A great experience.
By Judy L.