Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,864 reviews
LifeStationSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
Thank you for easy, clear instructions and helpful customer service.
By Lynda S.
Response from LifeStation· Jun 23, 2020
Thank you for your review, Lynda. We're glad that you found the process to be simple and clear.
Our 1st lifestation did not work. Took weeks to finally get it set up. The 'watch' wristband is cheap & fraying and cheesy. The alert lozenge itself is too large to fit comfortably on the wrist of many. I have noticed that other providers also offer a shower alert pad. That would be useful.
By Audrey L T.
Response from LifeStation· Jun 23, 2020
Thank you for your feedback, Audrey. Perhaps the pendant would be a better option for you. One of our agents will reach out to you shortly to discuss this with you.
Mostly Positive I have had LifeStation for a few months and have not needed to make any emergency calls. There are a couple of features that I'm not fond of. I found it distracting to have the battery light flashing every 30 secs. Also, I don't like the pendant hanging around my neck. I wish there was a holder that could be clipped to a belt or waistband. Having said that, I certainly feel more secure having LifeStation available should I need help..
By Rosemary M.
Response from LifeStation· Jun 23, 2020
Hi Rosemary! Thank you so much for your feedback and review. We are happy to hear that you feel more secure with one of our medical alert devices.
Love the assurance that you are watching over my wife and me. Found out a few weeks after we received the system that my button was no longer working, I did receive a new one about a week later. I think it should have been sent overnight but praise God my wife has a button also. Found out testing often is necessary
By Charles P.
Response from LifeStation· Jun 23, 2020
Thanks for taking the time to leave this review, Charles!
Called today took a long time to connect. The person named rose answered and was out it touch with reality. Very old person that was rude. I will probably cancel the service because lifestation obviously does not do a good job if at all reviewing these people before they hire.
By David
Unfortunately had to return because my mother could not disengage pendant to put on the charger. The release button is tiny and flush with the surface, making it difficult to push, even for myself
By Laurie B.
I am well pleased with my LifeStation. I would like to know how I can check it out to be sure it is working. I feel secure with it around my neck all the time. When you go places or stay at home you know you are protected.
By Sarah Carolyn T.
The only problem is this system seemed to take a little longer for them to answer the few times that my husband hit button by accident. Thankful never needed it for real. Sad also they can send it to You free delivery for you to receive it but from my home after my husband passed I was charged 12.00 to return by post office. You would think after paying for several years as a courtesy they would have free return.
By Penney Noyes D.
