Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,864 reviews
LifeStationSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
The sells person made it easy. She worked with me in ensuring that I got the best product for my dad.
By customer
Response from LifeStation· Feb 19, 2025
Thank you for your 5-star review! We're happy to hear our agent made the process easy and helped find the best product for your dad. We appreciate your support!
Knew product well. Answered all questions.
By Charlotte W.
Response from LifeStation· Feb 19, 2025
Thank you for your 5-star review! We're glad our agent could provide the answers you needed. Let us know if we can help with anything else!
I unfortunately had to Cancel my order the same day. I was told my credit card would be credited for the full yearly price as soon as you receive the equipment back. I understand that once I receive the equipment at my home I will need to call for a Return address label in order to to return the items to you.
By Mary I.
Response from LifeStation· Feb 19, 2025
Thank you for your review! We appreciate your understanding and are here to help if you need any assistance with the return process. Let us know if you have any questions!
After waiting 3 weeks for delivery, we called only to be told our order had been canceled??? Had to reorder and wait again for it to be shipped. Obviously this is something that is needed asap. Tracking says it will be tomorrow. Hope so. We have since received the product and have had an incidence when it activated. It was handled exactly the way it was promised. 2/28/25
By Judy H.
Response from LifeStation· Feb 15, 2025
We sincerely apologize for the inconvenience and frustration caused by the unexpected order cancellation and delay. That’s certainly not the experience we want for our customers. We understand how important it is to receive your order on time, and we appreciate your patience. Thank you for allowing us the opportunity to make things right. We appreciate your feedback.
Clear, honest , informed and patient professional demeanor
By Wilbur W.
Response from LifeStation· Feb 15, 2025
Thank you for the 5-star review!
My representative was Frankie and he did an outstanding job. He answered all my questions to my satisfaction and was very congenial. It was a very pleasant experience.
By Jim K.
Response from LifeStation· Feb 13, 2025
Thank you for taking the time to leave a 5-star review. We're happy to hear that you enjoyed your experience. We're lucky to have Frankie on our team. We'll pass on the feedback.
The representative was very helpful and answered all of my questions in a very professional manner.
By customer. Sharon H.
Response from LifeStation· Feb 12, 2025
Thank you for your kind words! We're happy to hear that our representative was able to assist you professionally. We appreciate your feedback!
Frankie did a great job. He was very patient, and he explained everything carefully, and he made sure to ask if I had any other questions. He didn't use any pressure. He didn't say anything like you have to do this today because it will cost you a lot more tomorrow. Some of the businesses I called did that and I didn't like that.
By Ruth W.
Response from LifeStation· Feb 12, 2025
Thank you for your thoughtful review! We're so glad Frankie provided a patient, no-pressure experience. We truly appreciate your feedback and are happy to have been able to assist you! Welcome to the LifeStation family.
