LifeStance HealthReviews of lifestance.com

Are they professionals? The person in the reception let me wait until she finish her conversation with another co-worker. That was today 12/12/22, at 10:00 am. The therapist called to have some feedback about the patient after one day been admitted in the facility.

I loved my counselor! The billing department is a whole different matter. I called to question the billing and the lady I talked to was not helpful, I believe I've paid more than I should have. By the end of our conversation she said I still owed 150.00. According to my records I didn't owe anything but because the situation was so stressful I sent in the money she said I owed in 2 payments. I then recieved a bill for another 25.00. I don't believe their employees have any experience in billing! I'm upset to say the least, this is the reason I quit going! I'm retired and on a fixed budget so I can't afford this foolishness!

I tried to work with this company. I scheduled a video visit. Unfortunately I had knee surgery the week before and was pretty doped up and mixed my days up.no problem. Next thing I know over 100 dollars is taken from me for missing this appointment i wasn't aware of this fee since no paperwork was done. I tried to get my money back and was told that someone had to tell me that I would pay this money. I was then told I would have signed paperwork saying I would agree to pay. Upon looking and after my insistent denial no signed paperwork could be found. Yet they kept my money. I live on disability they took almost a qtr of my monthly allotment. Never go here

Expect all your interactions by phone to be an hour wait on hold. Expect none of your calls to be returned. Expect none of your correspondence to be received and taken care of. Expect to be billed up the wazoo! DO NOT USE this anything but healthcare money pit!

I had a TeleHealth intake with Dr Bragg, he asked about a traumatic experience so I began to describe it to him. I was retriggered and when I could physically no longer speak because I was having a panic attack, he said ok you don't have to continue. Then at the end of the call he apologized and said he usually reminds people not to go into detail, and he was sorry he hadn't told me that. Even so I needed therapy so I scheduled an appointment for an in person session with Dr O'Neil in Temecula. I kept receiving messages that my appointment was telehealth, so I tried to call the number, only to get the after hours message. It was an hour after their business hours begin. I sent a message on the patient portal and a couple days later I finally received a phone call from his front office to let me know that my appointment was in person, so I filled out the new patient paperwork. I received a phone call at 9:00am on a Saturday with a call back extension telling me my appointment would be cancelled with no further explanation. I called the extension back an hour after receiving the call to be told that the extension does not exist. Monday was my appointment so since I didn't cancel the appointment I thought I'd go down and speak to them in person. I got a phone call before I left, and the woman I spoke to said "we have been trying to get a hold of you for a week but were unable." I stopped her and said, that I had in fact tried to call back only an hour after I received the message to get a recording saying that the extension was unavailable. In the most condescending way that she could, she said "yes our phone lines have been down, that's why we were unable to reach you." ..... ok. She then told me that it would be a waste of time for me to come see O'Neil and she herself scheduled me with a new therapist. I called intake myself, miraculously the phone line was working again, and found myself a therapist that is more aligned with my goals. I am going to meet Alcala in Temecula this week, he seems very nice and normal, and I hope that I don't have further issues with LifeStance. If you use this company make a record of every time you call, every interaction you have, get the name of the person you're speaking to, and just generally be very ready to advocate for yourself, 24/7. I mean who has their after hours message still going on a Tuesday an hour after they open? I get the impression that the company LifeStance does not give a crap about any of us, and you just have to sort through their plethora of doctors to find the one who is right for you. Luckily, the intake department has been helpful and at the very least professional. (For some reason the calendar indicating the date of experience keeps saying 10/31/22. My intake was 11/1/22 and I have been dealing with the back and forth of this for the last three weeks. 11/22/22

Predatory big-box mental health care. Look elsewhere.

This is the most "in your face" greedy company that is a hedge fund masquerading as a mental health provider! It is run by a former pharmacist who was a hedge fund executive and is taking advantage of a market opportunity where there are not enough mental health providers that accept insurance. They steal small behavioral health practices in a fast pace attempt to go public and grow to a critical mass to most likely be bought out by an even larger snake! Beware of the corporate delivery model of LifeStance even if there are a few good apples in the bunch.

My initial appointment was good with Dr. Dongre. He was late to our 2nd appointment. 3rd appointment (10/10) we reviewed the meds that were working and agreed with the ongoing plan. Days later,(10/17) I checked in with my pharmacy and no perscriptions submitted. A call to the office, an apology with an assured message to Dr. Dongre for immediate attention. 2 days (10/20) later no perscription. Another call to the office, a sincere apology and another assured intent to get immediate attention from Dr. Dongre. Days later no perscriptions. A last call(10/27 to the office, another sincere apology. No contact from Dr. Dongre, no call back from the office but I was told sympathetically Dr. Dongre has been swamped onboarding new patients. He has more time now because I am no longer a customer! More than a week with no meds.