LifeStance HealthReviews of lifestance.com

Had a wonderful experience. She listened to me completely.

Friendly staff thorough with questions and all about the patient

I felt like my doctor really was listening to me she took an account everything I said as well as explore different options with me for my treatment with concern and attention to my needs

I’ve been going here for about a year now, and overall I’ve had a very positive experience. Sometimes errors happen, usually in terms of scheduling and the portal, but no major issues and the front desk is always willing to help. I would recommend this clinic to anybody looking for counseling!

The staff as a whole has been excellent. They are understanding and willing to help.

LifeStance Health has been horrible to work with. Their communication is some of the worst I've ever experienced in healthcare. First the doctor put our son on a medicine that pretty much tranquilized him, he could barely wake up or talk, go to school or participate in sports. Then it took the doctor 5 days to get back to us on our concern, even though we were told they would be monitoring closely each day to make sure he was doing well. By that time we had stopped the medication but the damage was already done, and the doctor had promised us she'd be laser focused on our sons progress, especially early on since he's never been on meds. That was a big fat lie. Then to top it off, we gave her the benefit of the doubt, because they use a portal for messages and it is very clunky. We decided to get some tests done to make sure our next step is 100% the proper step, before wasting more time and potentially causing any damage to our sons health and well being. I explained it is a rush, we need to get him on track for success and confidence, and I explained to their scheduling desk the horrendous experience thus far. She empathize with me and let me know they'll do everything they can to help get back on track. She said she could schedule us for his test the next day (today) since he has the day off at school. That we could click their link anytime after 11am and he'd need to take their test for 20 minutes in front of the PC. Once we tried logging in this morning, it now looks like they scheduled us for April 5th, not today March 29th as promised. So they're lying again, pushing back the appointment and pushing back our sons progress. I called to complain again, now becoming a part time job holding these guys accountable, and am now waiting for a manager to contact me. Based on my experience, run, don't walk, run away from these guys if you're looking for an organized healthcare solution for yourself or someone you love. Their communication is something I'd expect from a restaurant that just opened and will likely fail, not from an established healthcare provider dealing with children. My next step will be contacting the authorities for possible malpractice.

Run, dont walk! These guys have been horrible to work with. Their communication is some of the worst I've ever experience in healthcare. First the doctor put our son on a medicine that literally tranquilized him, he could barely wake up or talk, go to school or participate in sports. Then it took the doctor 5 days to get back tonus on our concern. By that time we had stopped the medication but the damage was already done, and the doctor had promised us she'd be laser focused on our sons progress, especially early on since he's never been on meds. That was a big fat lie. Then to top it off, we gave her the benefit of the doubt, because they use a portal for messages and it is very clunky. We decided to get some tests done to make sure our next step is 100% the proper step, before wasting more time and potentially causing any damage to our sons health and well being. I explained it is a rush, we need to get him on track for success and confidence, and I explained to their scheduling desk the horrendous experience thus far. She empathize with me and let me know they'll do everything they can to help get back on track. She said she could schedule us for his test the next day since he has the day off at school. That we could click their link anytime after 11am and he'd need to take their test for 20 minutes in front of the PC. Once we tried logging in this morning, it now looks like they schedule us for April 5th, not today March 29th as promised. So they're lying again, pushing back the appointment and pushing back our sons progress. I called to complain again, now becoming a part time job holding these guys accountable, and am now waiting for a manager to contact me. Now they're saying the test wasn't completed when my son showed me it stated complete. This is ridiculous! Based on my experience, run, don't walk, run away from these guys if you're looking for an organized healthcare solution for yourself or someone you love. Their communication is something I'd expect from a restaurant that just opened and will likely fail, not from an established healthcare provider dealing with children. This has been absolutely the WORST experience!

BEWARE A medical emergency came up on Saturday to where I needed to miss my therapy appointment so I tried calling Saturday, weren’t open, tried again Sunday, weren’t open. Which I understand but there should at least be an email people can contact over the weekends if there’s an emergency and have to cancel their appointment. I looked all over the internet for an email or live chat because I know cancellations needed to be 48 hours prior. I called Monday because I had no choice but to wait and they are saying they will still charge me the $50 cancellation. No where on the email does it say 48 hour business days, I would assume you guys would at least have someone to email on weekends because this emergency was out of my control. Very disappointed, I already have a lot going on in my life. Not to mention the lady I called was also pretty rude. I feel like I’m being punished for something out of my control.