LifeStance HealthReviews of lifestance.com

The intake staff was personable & went above & beyond - Jeannette. The waiting room was clean, but the carpet was disturbing for an OCD patient - The pattern is chaotic & lines don't match. Counselor was marvelous. Like scheduling w/my counselor in her office.

My counselor has been extremely supportive in my time with her. She has given me many tools to deal with my anxiety and depression. The practices she uses shows how much she cares and how deep we can go into my past. She creates a very open and comfortable environment to share in

The therapist is very understanding and informative. Never did I feel judged and made to feel that I'm not the only one with problems. Wish I got counseling way before I finally did. Just want to thank you for making me feel better!

I was a patient for a year at Lifestance Health. I had to switch Doctors after a month or so because of lack of care and or interest in my mental health care. Four different times they let my medications run out and even after calling for days it took for ever to get my scrips refilled, so I went days with out medication in between. They do not seem to care about mental health only filling time slots in my opinion thats why I will not go back to them..

I'm so fed up with this company. The first Nurse Practitioner they set me up with never sent my prescription to the pharmacy. After 2 weeks, I called and asked to switch providers to a Psychiatrist (MD). This provider told me I have to do testing. The testing department strung me along for weeks, saying that the MD has to give a referral. 3 weeks later when I finally got someone who would schedule me, shared they had no openings for almost 6 months!! I cannot wait 6 months. Their service team is garbage. I'm now a month behind in trying to solve my mental health concerns and wasted money.

Avoid at all cost!!! I am a disabled Veteran and the VA sent me here because they had no openings for VA care….. 2nd visit with a “professional social worker trained in Trauma and PTSD” … spent my hour driving around in her car while talking to me????? 5th appointment I waited 30 minutes.. no show! No call, text, message… didn’t answer my message. Called the company the following week… they had on there records that she showed up? Waiting to see if they billed VA. The office has NO IDEA what their “professional counselors” are doing!

I have been a client of LifeStance Health for several weeks. I was able to select the perfect provider to help with my specific health needs almost immediately. The staff at this facility has been extremely prompt, professional and pleasant. The combination of having telehealth or in-house appts is very helpful.

Very unprofessional and scatter brained. I scheduled an appointment with a provider named Madison Maskalunas. I joined the session and a woman by the name of Kiara Hernandez hopped on the call to tell me ahead of time that an "adult patient form" was not completed and I should go to the patient portal to complete my "adult patient portal". I asked if it was sent to my email, she said, "yes." Then she said, "oh, that's the problem, you don't have an account yet." She then dropped from the call. I then logged into my existing account via the LifeSource patient portal. I didn't see a form in there. Madison then hopped on the call, said about 2 words and then the call got disconnected. I waited for about 5 to 8 minutes while she reconnected. When she got back on the call she said she was on vacation, technically, and is not in Illinois. Which seems weird given laws around practicing medicine out of state. Made even weirder by the fact that she is technically on vacation. She then disconnected again. Complained about her internet connection. The session was very unprofessional. She kept trying to rush me through the session that she was over 10 minutes late. She then complained that the questionnaire wasn’t complete. I informed her that I’ve completed it 3 times already. She then turned off her camera. She then came back on the call. I asked if I can record this session. She got really scared and said, no no you can’t record this. She’s in AZ. When I asked her if she was recording she said no. She told me that every patient has to be checked in by Kiara. I asked for a last name and she said, “I don’t even have that. It would be someone different regardless.” I’m assuming she was referring to her assistant. But strangely, she also said that Kiara is not her assistant. She then said something along the lines of, “I don’t think I’m the right provider for you.” and something about having a better provider for me. She then said that LifeStance will be reaching out to schedule with another provider.