Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 86 reviews with 4 stars · Clear filters
The pendant button should have some kind of flip cover. when I went to bed one time i must of rolled over and pushed the button next thing I know fire dept. knocking on my door. I now have to take it off when I go to bed and hang it near my bed . don't think a flip top cover would be a hinderance in case of an emergency.
By David
Great service. Very responsive even when mother accidently drops her button.
By Diana
Very professional and prompt when button is activated.
By Jerry
They do not answer the phone too fast. We have to wait.
By Diane
Very quick to respond and nice monitors but would prefer actual conversation with contact and service before calling ambulance so we have a chance to assess
By Mary
I have used the response button several times & it is great having piece of mind knowing someone will be there if you need them. I would have given 5 stars, but the fall detection didn't go off last month and I laid on the floor for several hours before one of my kids came by since I wasn't answering the phone. I would still recommend it to others.
By Jeanne
good product. very helpful employees. quick response to emergency
By Linda
They really wanted to help me with situation and didnt even treat me like customer that try get a sale
By Edwin
