Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 648 reviews with 5 stars · Clear filters
They keep up with everything and let me know if there’s a problem.
By Shirley & Steph M.
Response from LifeFone· Dec 19, 2023
Our customer care agents are happy to connect with you if you have any questions or concerns. We appreciate having you as a LifeFone subscriber! Best Wishes and Good Health to you!
I have found my LifeFone to be very useful and helpful to me. I don't go anywhere without it! I live alone and this is my Buddy to keep me safe.
By customer
Response from LifeFone· Dec 15, 2023
So happy that this provides you with peace of mind. We encourage you to test the system from time to time, even monthly, to give you an added sense of comfort that everything is working properly. Don't ever hesitate to press the button if you need help! Best, LifeFone
overall i am grateful for this system it has helped me 3x for major falls. The only thing I would like to see improved is faster response time for picking up my distress signal - I highly recommend this to anyone with physical issues
By tina B.
Response from LifeFone· Dec 15, 2023
We are thankful that we could be of assistance when you took a fall. Generally the response time is pretty quick so if you have an ongoing concern, please contact our customer care department and they can test your system and review things with you. Best wishes and thank you for being a LifeFone subscriber!
When my wife had a serious fall, I was able to push the button on my LifeFone fob. Within a few seconds, the LifeFone operator came on. I didn't have to find a phone or remember details about our address. The LifeFone folks called the ambulance and notified our family right away.
By Satisfied C.
Response from LifeFone· Dec 15, 2023
We are happy we were able to provide important assistance when your wife needed help! When emergencies happen, the last thing you want to have to remember is all those details that you had provided in your Emergency Care Plan. We hope you are all well and appreciate your comments. Don't hesitate to reach out if you need any assistance.
I talked to Marty and ordered LifeFone on 12/5, it shipped the next day and arrived yesterday (12/11). It was so simple to install that my father managed it independently - no tech experience or help necessary. This afternoon he had an emergency. The fall detection went off right away, help came over the speaker immediately and he was able to communicate with them. I received a call that he had fallen and the paramedics were there two minutes later. For my family LifeFone has already lived up to the promises and came through when exactly when we needed it. Solid dependability within the first 24 hours of use. Thanks Marty!
By Mike & D.
Response from LifeFone· Dec 13, 2023
Thanks so much for your comments! There's the phrase, "timing is everything" and in this case it is so true! We're happy that your father had the device when he needed it! We appreciate that you chose LifeFone as your medical alert system provider. Please don't ever hesitate to contact us if you have questions and again, a big THANK YOU!
Timely response to my request for a replacement pendant. Always helpful .
By Derry S.
Response from LifeFone· Dec 7, 2023
We always want to be sure that your pendant is working so it's important to get it to you quickly. We value and appreciate you.
We have relied on LifeFone for a few years now to safeguard our Mother. It's a very reliable and easy to use service. There are a number of devices from which to choose. The pendant works very well and is fairly unobtrusive. The customer service is excellent! Every interaction is with a knowledgeable and courteous representative. They are patient and kind! This service is just what we needed for peace of mind when our Mother spends time alone. Extremely satisfied and hardily recommend!
By Thomas S.
Response from LifeFone· Dec 7, 2023
Peace of mind is one of the things we want to provide for our subscribers and their family, along with reliable service when a situation arises. It means so much to us that you are a long-time subscriber and appreciate your kind words. Best Wishes to you and your family!
They follow my connection ,answering quickly and reacting when I need help. Once was for an Ambulance and recently they called to tell me that they were not receiving any input from my machine. I had not been aware of that , so If I had needed help , I would not have been able to contact them.LifeFone makes me feel comfortable and free to not worry much about falling or any other similar problem.
By Pat U.
Response from LifeFone· Dec 8, 2023
We are always ready to help when you need assistance. We also encourage our subscribers to perform monthly testing to ensure the equipment is working properly, and we do our best to monitor their systems for issues that might arise. Thank you for being a LifeFone subscriber.
