Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 648 reviews with 5 stars · Clear filters
Was changing from an automatic fall detect system to a regular push button system due to the sensitivity of the fall detect pendants. Upon arrival the new manual console would not connect to the AT&T network anywhere in my house. In order that my wife and I not be without service Lifefone service instructed me to return the "new" system and reinstall the "old" system and continue to use it with the manual pendants. Problem solved!
By James & M.
They respond quickly, just to have someone even if you accidentally touch your Button, is Great.
By Charlesetta
I got an instant response when I used this product. First responders were there in minutes.
By Debbie
My parents use this system, and we have been very happy with the service.
By Jennifer
I purchased this for my Mom who is 89 and lives alone. I needed peace of mind with her living 200 miles away. I have the wrist alert which my mother wears at night. The necklace with the fall detect which we already found out works perfectly and the table unit. The response time is very quick and everything worked perfectly from the EMS having the lock box code to get into the house and the emergency contact being called at the first sign of trouble.
By Karen
my mother accidently hit her alarm button while in the yard. She did not hear LifeFone through the unit so the promptly called me and the local EMS. The service worked great. A good piece of mind.
By Tom
The customer service rep I spoke with several times during the decision making process was very helpful and didn't pressure me. Once I committed, the equipment set up was simple and easy. When my mom fell and needed help Lifephone was there. The rep that contacted me was calm and reassuring. Peace of mind, that is what Lifephone is for me.
By Richard
It has worked every time we have tested it (about 7 times).
By Anthony Z.
