LifeFoneReviews of lifefone.com

My mother has used this a few times and each time it takes multiple (6-7) rings before someone answers. In a serious emergency that time could be critical. I know it for a fact because when we hit the button to test it monthly, we have the same experience. The first time she ever used it, LIfeFone didn't call any of the family members. I received an apology for it. It didn't happen the 2nd time she used the service. A suggestion would be to stay on the line with the person in need and have another person phone the emergency personnel and family.

Wish it worked away from the house!

A short time after I received my LifeFone there was a false alarm while I was at my daughter's but I answered on the GPS component and my daughter answered the call on my cell phone. In April of 2015 after more problems, one of which resulted in first responders and an ambulance sent to my home while I was in a yoga practice. In February of 2016 I installed new equipment and everything seemed to be fine. On May 8 of 2016, I received two calls from Sarasota Dispatch saying my phone number and address had been sent to them by LifeFone. I called LifeFone and they said they had not called Sarasota. I called LifeFone on May 9th and talked to a supervisor, Latisha. She thought about it and said maybe somehow some of my information had been added to another Donna that lived in Florida. She said there were 3 Donna's in the Sarasota, FL and my info came up as a glitch. On July 3, I got another call from Sarasota, FL asking if I needed assistance. I called LifeFone again and talked to Danielle. She said to call after the holidays and talk to Latisha. On July Danielle called asking for Francis so apparently my information has been put in many places. I asked Danielle to change the info on my account to a new lock box my house key is kept in. On August 19 I called and made sure that the new information had been added and it had. I have not received any more calls since July. I do the monthly testing. So I never go anyplace without carrying the GPS with me so I can intercept a call if I need to. It has caused me a lot more anxiety than it has given me peace of mind.

Fortunately, I have not had to use this service. I do have a problem with the wrist unit. The two bands holding the wrist strap WILL NOT STAY IN PLACE. I am constantly having to move them to best position. I have had them BOTH to come off the strap in my sleep at night, and the unit could have EASILY come off my wrist. Do you have a solution for this problem??????

The people are wonderful. That being said, they failed to have my mother run tests on the system. I called to say it didn't work and was told that a new pendent was supposed to have gone out 4 months earlier! So my mother may have actually been without a working pendent for even longer. We only found out it didn't work once she had a fall. No rebate for the non working time was offered. Just a promise to send the new pendent.