Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
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Peace of mind, for people who need this type of service. Have used LifeFone for many years, to provide a help line for aging mom, who lives at her own home with a care taker. We have actually used the help line many times in the past few years, with 100% satisfaction.
By Lou
The service has been excellent. It has been worth every penny and has paid for itself within the first few months that my Mom has used it . Would highly recommend.
By Wayne
I fell 6 weeks ago and LifeFone came to me immediately and they called everybody on my list and took me straight to the hospital, they comforted me and could not have been nicer! Thank You for the Nice Lady who talked to me on the phone until the they arrived! Thank You LifeFone
By Marilyn
It is okay. Thankfully I have not had to use it, but it does work. Goes off, if I get up too quickly and seems to think I fell. But, communication is good with the base and easy to cancel.
By DORIS
Wonderful, quick service. Customer support for new users is excellent. I have recommended LifeFone to other family members. I love this service.
By Arrive-1
I am the daughter of the client, and LifeFone helped rescue my mom from a recent fall where she was not able to get to her phone. Mom pressed her button, EMT help summoned, and I was called. What a sense of relief and protection. The company also tests the connection often and has been very understanding when there has been a mistake with mom pressing the button, and she did not know it. THANK YOU LIFEFONE!
By Patricia
I have used LifeFone for several years and am satisfied.
By Valoyce
Fortunately I have not had an emergency situation using LifeFone. But, I do know that when I do my monthly test I am always contacted quickly so I have faith that I would receive help if I needed it in a timely manner.
By Elna
