Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 648 reviews with 5 stars · Clear filters
Around this time last year, I bought my father the lifefone. I wanted to wait a year to give a true review. My father has fallen 3 times past year. On each occasion Lifefone was there to assist. Then gave a follow up call to me and I would rush right over. Thank you
By Molly
Thank you LifeFone for your care of my 90 year old mother living independently. 4 Years ongoing.
By David
I bought the lifefone to go for my grandmother. She travel around the country. I fell safe that she has it. Since I am not around. Thank You
By Alicia
We have not had any problems and they seem to respond fairly quickly each time.
By James E L.
No complaints!
By Anne
I have resorted to my life fone 3 times,( I fell two times and couldn't get up. My family was called and came immediately to pick me up.) I had a medical emergency with chest pain and trouble breathing.The EMT squad came and transported me to the emergency room for treatment. Thankfully I am doing OK now.
By Elizabeth
Response from LifeFone· Dec 26, 2017
Hello Elizabeth, We appreciate the time you had taken out to speak with us today, we are so glad that in the times you needed LifeFone we were able to assist you. We're glad to give you peace of mind just knowing that LifeFone is here any time you need help day or night, 24/7 & 365 days of the year.
An excellent company, they have done a fine job on responding when an emergency happens.
By Larry
My Mom fell just last week and their response was right there for her. Thank goodness she wasn't hurt badly but they sent the EMT who used the lockbox they sent us and took care of her. Excellent company and I will recommend them to friends and other family members.
By Paula
