Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 86 reviews with 4 stars · Clear filters
You sent help when I needed it. Thank you! I fell to the floor while trying to get into bed and cut my leg on my walker. You sent help that got me in bed and made sure my cut was ok.
By Juanita J.
Response from LifeFone· Jun 5, 2023
We are pleased we were able to assist you in getting the help you needed. We wish you a speedy recovery!
Lifefone's response teams' #'s don't show up as "Lifefone". Actually indicated "suspected spam" on the phone. This was a problem last week in an emergency when we needed one of the close family members to get to my mother's home to open the doors for the EMT's/ambulance arrival. With all the spam calls that people receive these days, this is a big problem. Can this be rectified? Otherwise we have been very satisfied with the service.
By Barbara
Response from LifeFone· Aug 5, 2022
Thanks for being a continued customer with LifeFone. We sincerely appreciate you and we are happy we can connect with you on this issue. Since you wrote this, our team has provided you with additional information which should rectify this concern. In a time where many of us receive daily unwanted calls, spam blockers and other tools on our devices sometimes mark callers as spam when they actually aren’t and this poses a problem for everyone. Thanks to this interaction with you, we will take additional steps on our end to ensure that we provide every subscriber with the phone numbers from which our calls originate so they can be preprogrammed as a safe number. If we can be of assistance at any time, don’t hesitate to call customer service at 800-940-0262. Thanks again! LifeFone
Appreciated the service option of a Lifetime rep contacting my Brother every morning to verify his continued wellbeing while living alone in his home.. Gave me peace of mind as his responsible guardian with DPOA responsibilities.. Life phone reps were always respectful and considerate of my Brother...
By Louis
Response from LifeFone· Jan 20, 2022
Hi Louis, Thank you for sharing and letting us know how we were doing while your brother was here with us. We're glad hear it gave him that independence he needed and you the peace of mind to know he was safe and covered with our service.
Taking longer for agent to pk up after ER BUTTON PUSHED; otherwise fine
By Barron J.
Response from LifeFone· Jan 20, 2022
Hi Barron, Thank you for your feedback, as we saw your system is cellular based and if you do not have optimal service it might seems as it takes the agent a while to pickup, but it is just due to them dialing in. For more clarification please feel free to speak with one of our service agents at 1-800-940-0262.
it’s been great so far but one day I really needed it and attempted -it didn’t work . After the incident seems ok now
By Grace
Response from LifeFone· Sep 23, 2021
Hello Grace, We appreciate you sharing your experience to help us grow and make your experience with us at LifeFone a great one!
I called and quickly mailed the call information in and yet it wasn't in your reference computer when mother had her first false alarm. Also, mother never heard the call back if one was made to her. It appears some how they had gotten my cell phone number listed at the land line the LifeFone is connected to. So it appears no one called mother to ask if she was OK, she never knew she had accidentally depressed the Help button! My cell was turned off as I slept, the whole event caused un-necessary confusion and potentially have been dangerous. I think you finally got in touch with my brother. Hopefully the call information is good order now! Even with all that said we're happy with the service!
By Customer
Response from LifeFone· Jul 27, 2020
Hello, We appreciate you taking the time to share your mother's experience with us here at LifeFone and letting us know how we did in your time of need. We are pleased that even with the mix-up we were able to help and that even though a false alarm, we were able to fix the confusion for potential future alarms.
Overall good experience. Seems like a little long to connect calls to operator.
By Paul
Response from LifeFone· Jun 3, 2020
Hello Paul, We want you to know that we are here for you during any of your troubling times, We understand your issue with the response time, but we saw your test calls was answered in less than 60 seconds. We are always committed to providing a great level of customer service. For any other concerns, please feel free to call 800-940-0262, and our Customer Service Representative Manager would be happy to discuss your account further.
On some tests or accidental activations, ie, my cat stepping on the base button, it took a bit longer for a response than what i felt the time lapse should be. Except for about twice, the rest of the test response times were great, what i felt was acceptable although it really doesnt matter much as the rescue is at least ten minutes away. If a different unit has to answer than from the closest it can be 30-45 minutes away, so im likely dead anyway. The price one pays for quiet, secluded retirement living.
By Judy
Response from LifeFone· May 8, 2020
Judy, We want you to know that we are here for you during these troubling times, but we also have looked into your account to see the multiple false alarms from the cat steeping on the base. We understand your issue with a few of the response times, but we saw every call was less than 60 seconds. We would like you to know that during these troubling times with Covid-19 we always try to treat all alarms as real alarms, but with continuous back to back false alarms from your cat that takes away from a person with a real emergency and want you to be wary of that. We are always committed to providing a great level of customer service, and also want to inform you that we don't have anything to do with the response time of your local EMS in your areal. For any other concerns, please feel free to call 800-940-0262, and our Customer Service Representative Manager would be happy to discuss your account further.
