Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 648 reviews with 5 stars · Clear filters
I have used my LifeFone three times and I am impressed with the quick response! I am also impressed with the staff. Everyone is knowledgeable, a good listener and an excellent resource for solving potential problems. Verionica has been wonderful!
By Jean
Response from LifeFone· Jul 27, 2020
Hi Jean, We appreciate you leaving feedback on us as a company. We also want to thank you for continuing to be part of our LifeFone Family.
Don’t know what I would do without it.
By Dianne
Had to use your service 3 times in as many months and was very happy with the fast service. When you answered the call you had all the info and double checked to make sure the name and address was correct, contacted the ambulance and told me they were on the way. You having all the info sure helps, it is so easy to forget your own address at a time like this.
By Jean & F.
Response from LifeFone· Jul 27, 2020
Hello Jean & Fred, We appreciate you taking the time to share your experience with us here at LifeFone and letting us know how we did in your time of need. We will keep continuing to be there for you both "When seconds count".
Awesome they are always there to help.thanks so much
By Joyce/joel
Response from LifeFone· Oct 15, 2020
Hello Joyce/Joel, We appreciate you taking the time to share your experience with us here at LifeFone and letting us know how we did in your time of need.
so far the service has been awesome, and my father did take a fall and lifeFone contacted me because my father did not answer the phone and asked if I wanted them to send aid or gave me the choice to go down in which I did, and he had taken a fall, so the system worked well in my opinion.
By Edward & R.
Response from LifeFone· Jun 17, 2020
Hello Edward & Robin, We appreciate you writing this review sharing you and your father's experience with LifeFone. We want you to know that we are here for you all during any of his troubling times. We are glad to hear you are pleased with the level of service we have been providing to your family, and thank you both for continuing to be a part of the LifeFone Family!
Over the past couple years LifeFone has on many occasions never missed contacting us in case of an alert
By Patricia
Response from LifeFone· Jun 17, 2020
Hi Patricia, Thank you for letting us know how we're doing! We will continue to keep you informed and give you that peace of mind.
My mother has needed to use LifeFone three times in the last three years. Each time the paramedics were there in record time, because of LifeFone. The last time was in May when she accidently cut a vein and was bleeding profusely. If it weren't for LifoFone she most likely would have bled to death. I would highly recommend LifeFone to anyone. Sincerely, Dennis Mokena, IL
By Dennis
Response from LifeFone· Jun 17, 2020
Hello Dennis, We appreciate you for taking the time to write your review sharing you and your mother's experience with LifeFone. We are glad to hear that she is okay and still here with us. Your review is a testimony of how we strive to be there for all of our subscribers during any troubling time. We will continuously be committed to providing your mom the level of service you both have grown to love, and are grateful for you both being a part of the LifeFone Family!
Very happy. I know it works because I’ve accidentally set it off many times and the response has always been quick and personable.
By Edward
Response from LifeFone· Jun 17, 2020
Hi Edward, We appreciate you for sharing your experience with us and letting us know how we're doing!
