Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 648 reviews with 5 stars · Clear filters
I appreciate this service due to my advanced age. Service was needed after a fall injuring my knee. Communication device attached to my wrist. RFS
By Roger S.
Response from LifeFone· Feb 23, 2026
Thank you for sharing your experience. We’re grateful you had LifeFone when you needed assistance and that help was available during a difficult moment. It means a great deal to us to support your safety and independence. We truly appreciate your trust in our service. - The LifeFone Team
Have not had occasion to use but take comfort in knowing I have it.
By Bill E.
Response from LifeFone· Feb 18, 2026
Thank you for taking the time to share your thoughts. Peace of mind is one of the things that we strive to provide to our subscribers. We encourage you to test the system each month and call us if you have any questions or concerns whatsoever. You are a valued part of the LifeFone family. - The LifeFone Team
Customer service and kindly and efficiently solving my problem Lynn at tech support was incredibly helpful.
By Vallie S.
Response from LifeFone· Feb 18, 2026
Thank you for taking the time to share your experience. We’re so glad Lynn was able to assist you and provide the support you needed. We’ll be sure to pass along your kind words — they’ll mean a lot. We truly appreciate your trust in LifeFone. - The LifeFone Team
Great customer service. Reminders to test equipment. Decent pricing.
By Leslie D.
Response from LifeFone· Feb 17, 2026
Thank you so much for taking the time to provide feedback. Providing great customer service for our subscribers is something we strive for each and every day. We appreciate your continued support! The LifeFone Team
I had been triggering alerts because I was not turning off the daily alarms correctly. The staff was very patient and thorough when they walked me through how to do it step by step. Haven't had a problem since.
By Karen P.
Response from LifeFone· Feb 6, 2026
Thank you for taking the time to share this. We’re so glad our team was able to guide you through everything in a clear and supportive way. It’s important to us that you feel comfortable and confident using your system, and we’re happy to hear things have been running smoothly since. We truly appreciate your trust in LifeFone. - Best, The LifeFone Team
I have been using the At-Home & On-the-Go, VIPx® for 8 months. I just turned 59 and I use it for epilepsy. I am very pleased with the customer service and the device. I wear the device as a necklace (very comfortable) anytime I am at home. Most nights I sleep with the necklace on, it's that comfortable. I use the clip (in my purse) when I leave the house. The peace of mind and the independence is well worth the monthly cost.
By JE
Response from LifeFone· Dec 5, 2025
Thank you for your thoughtful review. It means so much to hear that LifeFone has helped you feel more confident and independent in your everyday life. Your kind words about the device and the peace of mind you’ve found with LifeFone are truly appreciated. Best, The LifeFone Team
Me encanta excelente 👍
By Gabriel P.
Response from LifeFone· Nov 19, 2025
Thank you very much for your comment! We are glad to know that you have had an excellent experience with LifeFone. We appreciate your trust!
LifeFone provided more information online than competitors. No hard sell.
By customer
Response from LifeFone· Oct 31, 2025
Thank you for taking the time to comment about LifeFone and your experience. We're so happy our representative provided the information you needed. It's important to us that we provide the information that helps you make a decision that is right for you! Thank you again! The LifeFone Team
