Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 86 reviews with 4 stars · Clear filters
Got help fast when I fell and couldn’t get up.
By Lucy R.
Response from LifeFone· Mar 8, 2025
Thank you for sharing your experience! We're glad we could get you the help you needed quickly. Your safety is our top priority, and we’re always here for you. If you have any questions, please don’t hesitate to reach out. — The LifeFone Team
My experience with Life Fone has been excellent. Their response although not always very fast is plenty fast enough. But my only experience has been with false alarms when I accidentally push the alarm button. I have two problems with the company one is the neck piece or the lanyard does not fit well onto the Transmitter that one wears around his neck. I finally Mickey Mouse it so that it fits, but it’s not perfect. Masking tape is not a great substitute for a good fit My second complaint which is much more serious is that I am not comfortable talking to a computer or a robot or AI when accidentally I pushed the button. I want a real person there and not a computer as a middle man. nevertheless I expect all the others use a computer also to weed out false alarms hence I’m staying with Life Fone, I think. I have been using Life Fone for five years.
By Hal K.
Response from LifeFone· Jan 3, 2025
Thank you for taking the time to share your experience with LifeFone and for talking with our customer service team about your concerns. If you are having issues with the lanyard, please reach out as we can troubleshoot that issue. With regard to the false alarm, please know that there is never an issue or concern when the button is accidentally pushed. Initially there is an automated response after which you are quickly transferred to a live agent who can provide assistance. We always seek to provide the most reliable service in an emergency and if you have any questions or concerns, one of our customer service agents can help address these with you! Thank you for being a loyal subscriber and we wish you a Happy New Year and good health.
This device gives my family peace of mind. I have concerns about the turnover time. When I press the SOS to test, it sometimes takes over a minute for them to answer.
By Tami
Response from LifeFone· Nov 14, 2024
Thank you for taking the time to write a review of your LifeFone experience. We would encourage you to call customer care at 877-330-3658 as a minute is a longer than normal. We'd like to troubleshoot this with you.
The people who answer the phone are always nice and helpful. only once took a long time to answer when my grandma pressed the button. only issue lately is we get a lot of false alarms for a fall but we don't know why that keeps happening.
By Ashley
Response from LifeFone· Oct 29, 2024
Thank you for taking the time to comment on your experience with LifeFone. We value your input! We encourage you to call our customer service department at 1-800-882-2280 so we can review the issue with false alarms. While there is no charge for false alarms we would like to help you troubleshoot this! Best, The LifeFone Team
I did a lot of research before choosing a unit for our mother and am very pleased with the LifeFone system. She is still very active and we wanted something that would be with her all the time yet not become cumbersome. We liked the VIPX because she wears it as a necklace and it travels wherever she goes. We had the option of AT&T or Verizon as the carrier and also chose to have the fall protection feature. LifeFone is a little more expensive than some but the peace of mind we have is well worth it.
By Billie K.
Response from LifeFone· Apr 26, 2024
Thank you for your kind words about LifeFone. We're so glad to hear LifeFone provides peace of mind for your loved one! It sounds like the VIPx is the perfect solution, keeping your active mother safe and connected wherever she goes. We also appreciate your comments about the value we offer. LifeFone is committed to providing peace of mind without hidden costs. That's why we don't have any activation or equipment fees! Combined with our consumer-friendly policies, our goal is to help ensure your mom's safety without any surprises and we are happy to have her as a subscriber. If you ever have any questions about using the VIPx or need any support, our team is available 24/7. We're here to answer any questions you may have! Sincerely, LifeFone
My mother had a LifeFone bracelet 4years ago, which the staff helped save her life. My mother recently tried the new bracelet VIP flex and was happy it was a simple push button - but we unfortunately had to return it as it kept flashes and wasn’t keeping the charge due the signal was weak in her area. Other than this we’ve always appreciated LifeFone’s services.
By Tara
Response from LifeFone· Mar 5, 2024
Thank you for sharing your experience with LifeFone. We're glad to hear your mother had a positive experience with the previous device and appreciate your continued trust in our services. We realize that cellular service varies from location to location and is not something we can control so we're sorry the VIP Flex isn't a solution for her. Best wishes to you all and thank you!
I test my lifefone alert monthly. And sometimes it takes a while for the operator to respond.
By Joan A.
Response from LifeFone· Feb 16, 2024
We are happy that you test your system each month. We realize that there is a delay sometimes and it seems to be related to the cellular service in your area. Someone from our customer care team will reach out to you to talk this over further. We really appreciate you as a subscriber and want to be sure you are comfortable using your system.
When the button is pressed, a representative engages right away to check in on the customer. One time when my mom didn't answer, the police department was sent to check in. I appreciate this level of response. One area of improvement is the battery life of the pendant. It needs to be charged almost every day, which is poor compared to the quoted 5 days.
By Concerned D.
Response from LifeFone· Dec 8, 2023
Thank you for your comments. The battery life is designed to last "up to" 5 days with excellent cellular coverage in your area. We don't necessarily recommend that it be placed on the charge every night but it seems that you need to do so. We appreciate knowing that you are having this issue so we are going to have one of our customer care reps contact you to discuss this. Best wishes to you and your mom.
