Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 648 reviews with 5 stars · Clear filters
Helpful for both my father who had multiple falls, & the caregiver, who did not speak English very well & did not memorize address.
By customer
Response from LifeFone· May 6, 2022
Hello customer, Thank you for sharing you and your father's experience here with us at LifeFone!
I had called one of the other companies first, the hard-sell and duplicitous marketing was horrible. Speaking with Marti was a breath of fresh air he educated my mother and I and we are so relieved to get the right items set up for her. I highly recommend life Fone.
By Alexandra
Response from LifeFone· May 6, 2022
Hi Alexandra, We appreciate you taking the time to share your wonderful praises of our Sales teams. Here at LifeFone we take in pride in letting our subscribers know we are not trying to just sell them a product but a lifestyle to have the independence to live alone safely.
We have had excellent service with LifeFone, both on the phone and online. The cal center representatives are helpful, kind and caring, and answrr all questions thoroughly
By Hope Y.
Response from LifeFone· May 6, 2022
Hi Hope, We appreciate you sharing your experience with us here at LifeFone letting us know how we are doing. We are here for you and will continue to keep providing the customer service you have grown to know us for.
Mom has the "At-Home & On-the-Go" pendant. She fell in a parking lot yesterday and needed help. LifeFone was unable to get in touch with me. They immediately called Mom's 2nd and 3rd emergency contacts. At the same time, LifeFone's GPS not only accurately sent EMS to Mom's location, they did so in less than 5 minutes. Mom's emergency contacts were able to meet her at the ER shortly after her arrival -- without Mom having to call anyone. LifeFone's fast, coordinated response was truly appreciated by our family. Best money we have spent in a long time!
By SJ P.
Response from LifeFone· Jan 20, 2022
Hi SJ, We appreciate you sharing you and your mother’s story letting us know how we were there for her in her time of need. We are truly glad to know she received the life saving help when needed the most. We stand by our modo knowing the importance of “saving lives when seconds count”.
Our family highly recommends Lifefone. We purchased this for our 92 year old father. It gave all of us, especially Dad, peace of mind when he was alone overnight and enabled him to stay in his home. It also helped him feel safe and more independent. We never had an emergency however, the team at Lifefone were always caring and helpful to check in or respond when we accidentally activated the service. Sadly, Dad recently passed away. We had pre-paid for the service for a year. Lifefone was as good as their word. They promptly refunded the amount paid for the unused months. We are very grateful for this wonderful company and its employees.
By Kate D.
Response from LifeFone· Jan 20, 2022
Hi Kate, We truly appreciate you sharing you and your father’s experience with us. We're glad hear it gave him that independence he needed and you the peace of mind to know he was safe and covered with our service while still here.
Thank you so much for lifefone. Msr. Rywak no more whit us, he is whit God. My name is Olha, I was whit him last 6 years.He was so happy and save whit lifefone. We used many times, if we need.Thank you all people, who care us. I recommended lifefone for everyone. Thank you so much.
By customer
Response from LifeFone· Jan 20, 2022
Thank you, Customer. We appreciate your feedback, as it lets us know we are continuing to provide the great level of service our subscribers have grown to know and love.
Easy to use and the response time is great!
By customer
Response from LifeFone· Jan 20, 2022
Hi Customer, thank you for the feedback, as it lets us know we are continuing to provide the great level of service our subscribers have grown to know and love.
I got my Mom Lifefone a couple of years ago and have been very happy with the service. The operators have always been kind and compassionate, responding quickly to her calls. They also keep us in the loop when she has had an emergency, very important for us since we live so far away. It's been a life saver, highly recommended!
By S M.
Response from LifeFone· Jan 20, 2022
Hi S Matthews, We appreciate you sharing about you and your mother’s experience with us at LifeFone. We are glad to hear how our system is giving you both the well-needed peace of mind and saftey you both were looking for.
