Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 648 reviews with 5 stars · Clear filters
Very helpful with set-up. We experienced a n emergency, the service was excellent.
By customerJohn M.
Response from LifeFone· Oct 17, 2022
Thank you! We are happy you had a good experience with our service and hope that you're doing well.
Such a great company that makes you feel confident your loved one is being kept safe as possible from a medical emergency. Very proactive in keeping the equipment updated by sending alerts when new batteries are required. Would highly recommend for anyone who is living alone but needs additional help in case of falling, etc
By Daughter of Mom living alone A.
Response from LifeFone· Oct 17, 2022
Thanks for your comments about LifeFone. We know how important it is to have reliable equipment and high quality customer service. If you have any questions or comments please feel free to call us at 1-800-940-0262.
I PURCHASED THE LIFEFONE IN JUNE OF 2022 FOR PEACE OF MIND ,MOSTLY FOR FAMILY MEMBERS , SINCE I LIVE ALONE. I NEVER HAD ANY HEALTH OR HEART ISSUES BUT ON SUNDAY MORNING AUGUST 28TH, I WAS EXPERIENCING VERY RAPID BEATING HEART AND SAT FOR AN HOUR , THINKING IT WOULD CALM DOWN AND IT DIDN'T AND THEN I WAS EXPERIENCING DIFFICULTY IN BREATHING AND COULD BARELY TALK , I FINALLY PRESSED THE BUTTON FOR HELP AND WAS TOLD THE AMBULANCE WAS ON IT'S WAY. I DON'T BELIEVE I WOULD OF BEEN ABLE TO USE THE PHONE AND HAVING LIFEFONE THERE ,MADE IT POSSIBLE TO HAVE A SECOND CHANCE AND NOW I'M DOING WELL. SINERELY , JOHN BARTNICKI
By JOHN B.
Response from LifeFone· Oct 17, 2022
Hi John, we're so happy that you are okay and that you had your device to get assistance when you needed it. Take care and thank you for your comments.
Great customer service. The couple times i hit my button by mistake the follow through was instant. It was comforting to know how quickly there was a response and if needed I would have been taken care of immediately.
By Julie C.
Response from LifeFone· Sep 23, 2022
We are happy to know you feel comfortable using your device. Whether it is a false alarm or a real one, we want to be there for you at all times!
LifeFone has exceeded expectations in their level of customer service and speedy response to a power failure and when my Mom pushed her button after falling.
By Joan E.
Response from LifeFone· Sep 1, 2022
We're happy that we could be of assistance when she really needed it. Thank you for being a LifeFone subscriber!
LifeFone is the bestlifesaving alert system. It is easy to use and has excellent customer service. i feel safe being alone at home and while traveling. this survey website is not user friendly!
By Mary M.
Response from LifeFone· Aug 19, 2022
Thank you for being a LifeFone subscriber! We are pleased to have you with us and that you have received excellent service. It's important to us that we serve you well. If you ever have any questions or concerns, please feel free to reach out to us for assistance at 1-800-940-0262.
So pleased with your service. Thank you so much❤️
By Ann
Response from LifeFone· Aug 14, 2022
We are so fortunate to be able to provide our service to you. Please let us know if you have any questions or need anything.
Fast service!
By Marcile A.
Response from LifeFone· Jul 27, 2022
Thank you! Let us know if you have any questions or need assistance from one of our team members.
