Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 648 reviews with 5 stars · Clear filters
All of my questions were answered and I understood.
By Terri G.
Response from LifeFone· Mar 21, 2023
We're happy to help answer any questions and provide assistance any time you need. Thanks for being a LifeFone subscriber.
Fast response and clear communication with family in caller list. Anyone living alone should use this service!
By Anonymous
Response from LifeFone· Mar 22, 2023
We appreciate your comments. Our customer care plan is designed to help ensure that those you choose are alerted in the event of an emergency. If you ever need to update that list to add or remove people or update phone numbers, etc... give us a call.
Everytime I had a question the staff was professional and could explained in a way made it simple to understand and resolve the issue.
By Katherine W.
Response from LifeFone· Mar 7, 2023
Thank you. Never hesitate to ask questions and we hope that we are always able to provide you with the answers you need. We appreciate you!
GOOD COMMUNICATION. FAST RESPONSE TO NEED FOR EMT. WOULD BE NICE IF SPEAKERS WERE LOUDER AS I AM NEARLY DEAF.
By June
Response from LifeFone· Mar 7, 2023
Thanks for your comments as others will benefit from your experience. If you have an emergency and are able to let our team know that you have a harder time hearing, they will speak more loudly. Thanks for being a part of the LifeFone family.
A great experience from start to…. Ongoing! I did my research on companies and got duped by one before I found LifeFone. No trouble since. I’m telling everyone I know about them. Quality products, affordable pricing , easy instructions and clear communication anytime I’ve needed it, around the clock w professional help. When calling, I’ve never been put on hold or transferred unnecessarily. We have the fall detection devise. Twice my Mom has fallen and twice EMS was Johnny on the spot! Recently the company even went so far as to contact me when they could tell she had a low battery. I was promptly mailed a new device, returned the old, and at no charge. Exceptional service. Now I can be away and not have the worry I had before. If you’re considering an exceptional product in this line, look no further. You’ll find it all in LifeFone. ~ Rita M., Amarillo, TX
By Rita
Response from LifeFone· Feb 10, 2023
Rita, thanks for your review of LifeFone. We want your mother to be safe and protected and value you and your mom!
Our mother used another service before and LifeFone is superior in every way to Lifeline. Safety: detected and called when fall concern or low battery. Ease: great customer service on all ends from medical to billing. Professional, reliable, peace-of-mind!
By A D.
Response from LifeFone· Feb 10, 2023
We're so happy that you have our service and feel protected! We appreciate you!
Fortunately, I only had one emergency call on my LifeFone and the response was excellent. Someone stayed on the phone until the Fire Department and Paramedics arrived. I was very frightened and the person on the other end did everything she could to keep me calm and informed. That one emergency was enough to convince me that every senior or disabled person should have LifeFone in their home! Thank you for your exceptional service.
By Catherine
Response from LifeFone· Feb 10, 2023
Thank you for being a subscriber! We want you to feel safe and able to get help when you need it most. Never hesitate to reach out to us!
I can’t say enough about this company. You save my mother-in-law‘s life at least a dozen times. She had a life threatening illness for 10 years and every time you were there for her when she had to call an ambulance or get medical attention. It was also nice to know if someone was breaking in the house that you could announce to the person breaking in that the police are on their way. And if there was a fire that you could call the fire department for my mother-in-law before she could actually do it herself. God bless you all I just can’t say enough and your prices are so reasonable compared to those companies that advertise on TV and charges three times more for similar services. Ron 💜💙💚
By Grateful C.
Response from LifeFone· Jan 11, 2023
We couldn't be happier that we have been able to be there for you and your family when your mom needed help. Please feel free to reach out to us any time if you have questions or concerns. We appreciate your kind words.
