Liberty HealthShareReviews of libertyhealthshare.org

Tracy S. in customer service at Liberty Healthshare breaks things down and makes them easy to understand. Medical billing is so confusing to me! It's comforting to know there's someone who can answer my questions, even if I don't always know how to ask.

When I call customer service, I not only get through quickly, but the customer service representatives answer my questions with both knowledge and kindness.

The customer service representatives at Liberty HealthShare are knowledgeable, well-trained, caring and courteous. Such a rare experience these days.

I’m not very tech savvy, Tracy patiently talked me through the process of uploading some documents onto my share box.

Liberty health series, the best

Courteous and knowledgeable agent. I appreciate their calling me as my credit card info was no longer correct. They are great to work with!

Loris was patient and helpful all through out the time. She answered my question clearly. She was very friendly too. 💖 Thank you so much Loris.

We've been with Liberty for many years. Their reimbursement timeline and phone hold wait timeline has improved significantly in the last couple of years! This morning I only waited 6 seconds to speak with a very helpful representative. The only complaint I have is actually with the whole US healthcare system itself. There are many providers who claim to be part of the PHCS network that Liberty uses for processing bills, but who demand payment up front before providing service and then will not accept the standard PHCS repricing, so we're stuck with the balance after Liberty/PHCS has determined the actual fair healthcare price. We're stuck with that because we've been forced to pay it up front to receive care. Every insurance company uses this same process of repricing and it's a ridiculous process that leads providers to increase their charges beyond what they know they will actually receive from insurance. Just be aware that with Liberty, you have to be your own advocate and that for non-emergency services, a provider may demand payment up front and then not accept Liberty/PHCS's reassessment of the price even though they accept that same process with all insurance companies. That said, in total we've saved plenty of money over the years because of not paying the exorbitant insurance premiums in our state. Liberty's monthly premiums and annual unshared amounts are less than we can access for insurance in our state. We have unfortunately had quite a lot of out-of-pocket expenses because of what I described above, but it's not because of Liberty denying bills. It's because of the ridiculous health care and insurance process in the US. We desperately need single payer healthcare because the whole ridiculous process described above just wastes a lot of healthcare dollars in paying the people doing the billing and the back and forth plus the provider's time trying to get preauthorizations. Plus patient and family time is wasted trying to deal with the above.