LiberNovoReviews of libernovo.com

not vey good.customer care is not helpful

Unhappy with arm location of back massage buttons - I keep hitting them with my arm when I put it by my side. Unhappy with seat height adjuster - mine simply doesn't work. Considering returning.

Chair ordered mid January, still no updates or shipping information to Ontario, Canada. I'm 30 minutes away from the listed Brampton warehouse. Chair ordered initially was the Moss Green chair, as the website indicated that the 45cm Black chair was not in stock. 2 days after I have purchased, I go to check the website and the website states that the Moss Green chair is not in stock until late February, but the Black Chair is in stock. I was not contacted or advised by anyone at LiberNovo that the chair I paid for is no longer in stock. After multiple emails back and forth, I was FINALLY able to get the agent to order me the Black chair which is now apparently in stock. I was sent an invoice for the additional $200CAD payment which was paid minutes after the invoice was sent to me. Is now well over a week 6+ Business days after I made my additional payment and I still have no chair or shipping information for any of the product I have purchased. Also to top it off, I have gotten not a single response from the support email after I have paid the additional payment, they had no problems responding to multiple emails prior to paying more, but once payment was sent, 100% ghosted. I will allow 2 more business days (Thursday Feb 19th) for shipping details or I will be contacting my credit card companies for full chargebacks. This is not the way to treat consumers who purchase items for well over $1700 CAD when advertised shipping is 2-5 business days. ** Update February 20,2026 ** Ironically. The day I was to contact my CC to file a chargeback I get an email saying it was Chinese new year, and immediately after received tracking numbers. Chair and footrest received today the next day….. odd how things happen.

Customer service is almost next to none regardless of how good the product. Purchased for three days. Pay for the premium. But not service, no tracking on shipment. No way to tell where it is. Worrying not getting it before Christmas. I have decided to cancel it for refund. I usually dont rate products but paying for a premium chair and not getting serviced. Its bad. I bought a $2000 desk. Tracking was up front and i got my product in 5 days.

I'm a kickstarter backer and just got my chair. This is more of a product review and a warning than a comment on the company itself. I haven't yet tried to contact support. But it's just not designed for tall people. For a chair of this price I'd expect back vertical adjustment and seat horizontal adjustment (note that they offer 2x cushion types but even the largest is too small for me). If you're not very tall, you'll probably be fine. But I'm 6'2" and should have got a Herman Miller instead. It's just too small a chair and doesn't allow good adjustment to make it work. You can adjust the lumbar, which slightly raises the position of the seat but it's still a few inches too far off. If you're over 6ft, I'd definitely say avoid! Such a shame, could have been a good chair. I suspect I'll have no luck returning.