The Leading Hotels of the WorldReviews of lhw.com

Horrible customer service. Have to track down a human to even respond to an issue. They do not support their program and act as if they are doing you a favor by allowing to use your own points that you earned. No one cares if your hotel stay is poor which makes their points program worthless. They should be ashamed.

NOT TRUE that LHW offers the best (lower) rates for these hotels (FALSE). I tried to book The Rittenhouse for coming September specific dates and rooms annd found LOWER comparable rates at BOOKING.COM I wrote to LWH to point out about their " best rate garantee" and they replied that this applies only to PUBLIC RATES (wheterver this may be). BOOLKING.COM rates are considered by them PRIVATE simply because one has to sign on to the site (at NO cost) to get the best rates. Therefore their garantee does not apply... Further, at AGODA, one can find exactly the same rates as in LHW (sometimes with better perks than with the LHW Club) but withou the requirement of pre payment or NO CANCELLATION, required by LHW site. And if you call the hotel (any hotel) and point out that you are willing to book directly with them instead via LWB, you may get a discount. Above has completely changed my views on the LHW organisation. So should you!!!

Excelente serviço para obter não só as melhores tarifas nos melhores hotéis por todo o mundo mas acima de tudo para ter acesso a um serviço de excelência: upgrades de quarto, prenda no Check-in, maior cuidado na reserva, etc.