Les Schwab Tire CentersReviews of lesschwab.com

I paid Les Schwab for a brake job, but the brake work listed on my invoice was not completed. I was charged for services I did not receive, which raises a serious concern about the accuracy of the billing and has caused me a financial loss. I contacted the store to report the issue and request a resolution. I am demanding a full refund for all services that were not completed, not merely a partial adjustment or store credit. Please review the work order, confirm in writing which services were actually performed, and refund the full amount charged for any work that was not completed.

Worst tire center I’ve ever been to. Came in for a tire rotation. Made an appointment for 3:pm. Showed up, said I would be waiting and waited 2 hours. They called my office and told it was done and they called me in the waiting room to let me know. Every time I come here to the broadway store they screw something up. Not sure how they stay in business. They show no care at all

They were very responsive and quick with my repair. Humberto was great!

Took car in for tire with sidewall leak knowing it needed replacement. Found right front was almost bald. So needed an alignment as well. Made appointment, brought in, allignment said nothing out? Obviuosly right side bald, left side looked fine. Something wrong but no further examination? Put on new tires and left. But would not trust again. Have to find better mechanic.

With winter just around the corner, it was definitely time for a new set of tires. I called several tire shops to compare prices and see what brands they had available before making a decision. I initially spoke with Nick over the phone, and he took the time to answer all of my questions while providing a couple of tire options for my vehicle. He was patient, calm, and informative. I later called back because I had forgotten the tire brand names, and John was just as pleasant, taking the time to explain the difference between scheduling an appointment and simply walking in. We ultimately chose Les Schwab in Fallon, and I’m glad we did. This was our first visit, and even though they were incredibly busy, the staff remained friendly, organized, and kept everything moving efficiently. Having an appointment made the process even smoother, and we were checked in quickly, although appointments aren’t required and walk-ins are welcome. We decided on the Reputation 2 tires, and one of the biggest selling points was the added peace of mind that comes with them—an 80,000-mile warranty, road hazard protection, and free maintenance, all handled directly through Les Schwab. Just a little over an hour later, my car was ready to go with its new tires. Overall, it was a great first experience from start to finish. The excellent customer service, efficient process, and value of the tires made the experience an easy one to recommend. I wouldn’t hesitate to return the next time I need tires or any other tire-related services.

I complained about my tires making noise, they said it was the wheel bearings. They said its the front bearings and was $900-plus to repair and they wouldn't stand behind their tires. Went to Arthur Mechanic and it was a back axel bearing and the tires were cupping and they missed it and now they said the problem is the shocks, and they still won't stand behind their tires and just kept making excuses. As of now I won't be back! Wish I could give zero stars, wont recommend!

Worst service I've had in years. I took two new 16" tractor rims and tires to Les Schwab to have the tires mounted. The charge was $65 for mounting only-no balancing or other services-which already seemed a little expensive. After I got home and installed one wheel, I discovered the other tire was flat. I inflated it to the recommended pressure and immediately heard air leaking, so back to the store. The tech "repaired" the leak and said they would call when it was ready. After waiting about 4 hrs with no call, I contacted the store and was now told it had been ready. When I got home again, I found the second tire had dropped to 5 psi. I made yet another trip back, and this time I was told both tires required tubes, at an additional cost of $80. In the end it took six trips back and forth before the tires were finally mounted correctly. What disappoints me the most is that I would have expected Les Schwab either to recognize from the beginning that tubes were needed or, at the very least to check for leaks before telling me they were ready. Mistakes happen, however at no point did anyone apologize or acknowledge the inconvenience caused by the repeated trips. Discount Tire is a few miles further from my home, but after this experience I will never return Les Schwab again.

Stopped to get front end alignment. Talked into a new set of tires which was ok. However, they refused to do the alignment unless I paid $145 for lane senser camera alignment. Then after I left, I noticed they charged Tire Pressure Monitoring System Rebuild Kit for all 4 tires at $9.25 per tire. What a rip off. I'll never be back and I will tell anybody that will listen to me.