Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,249 reviews
LensmartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
Love the glasses, they are perfect!😍
By Flóra
Response from Lensmart· Jun 16, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
I’ve been wearing my Lensmart glasses and I actually really like them. The frames are super stylish and kind of trendy. They feel durable, I wear them every day and they still feel solid. Most importantly, my prescription is spot on. I can see clearly with no issues, which was my biggest worry ordering glasses online.
By Bongeka Nokukhanya Z.
Response from Lensmart· Jun 16, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
The quality of the glasses is very good and they came out exactly as they were in the website
By Khanyi N.
Response from Lensmart· Jun 11, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
I have ordered many prescription glasses from Lensmart. All of them were good quality and exactly as shown on their website. My recent purchase was sunglasses. I wore them a few times, but they broke somehow even though they were in a glasses case. I emailed customer service right away. They responded quickly and assured me that they would send a new pair - free of charge. (Of course the new pair would have to be at the same price as the old one, otherwise I would pay the difference.)They confirmed everything with me in every corresponding email and my new sunglasses have been shipped. Overall, I’m very satisfied with Lensmart products and customer service.
By Anita K.
Response from Lensmart· Jun 11, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
They are sending me a replacement pair of glasses due to my nose piece screw falling out and they made things right and were so nice an professional about everything I’ve been using them since 2022 they are amazing
By Tiara M.
Response from Lensmart· Jun 11, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I don’t understand how someone else prescription has been sent an unknown person at that, would you surely not question it first if receiving 2 ? I’ve had no response from last email sent last week, and will not pay more for lenses that are not fit for use. I’m disgusted with response from customer service. I have gone to my opticians where I have paid more but no problem is to big for them.
By Tracy M.
Response from Lensmart· Jun 11, 2026
We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. We noticed that you uploaded two different prescriptions in your order. We have contacted our technical staff and there were no issues with your order. You uploaded the prescriptions yourself, and we cannot change the order information. You can click on the order to view the image you uploaded. If you want the lenses remade, we would be happy to do so, but you will need to pay for the new lenses. For the other prescription, which is correct, many factors can affect the wearing experience, and we are willing to find the cause of your blurred vision and provide a solution. If you want to return the items and get a refund, we are willing to process it according to our policy. We reply to every email you send and we do not ignore any of your emails. Is there any misunderstanding? If you have any questions, you can contact our customer service and we will do our best to help you. We will definitely solve the problem for you!
Ordered two pairs of glasses. First, the customer support told me that one pair of frames were not available and told me to pick a new option (which is already annoying because if there is a price difference, you as the customer have to pay for it). When I received the glasses, both pairs were done wrong - one pair didn't have a prescription added at all and the other was just the wrong prescription. Their refund/return policy is also terrible. Not only do they not believe you, they also ignore the proof of manufacturing error. Their "solution" is for you to just buy a new pair of glasses. I'm out of my money and my time, and without glasses to wear either.
By Amanda
Response from Lensmart· Jun 11, 2026
We apologize for the unpleasant shopping experience.We made them according to the prescription data in the order. However, there are many factors that affect the wearing effect of glasses. You contacted us saying the glasses didn't have a prescription, but based on the video you sent, we can see that the lenses clearly have a prescription.We noticed that the prescription data you filled in the order is inconsistent with the data in the original prescription given by the doctor. Because you filled in the wrong data, the lenses are not clear.Because you filled in the wrong data, the lenses are not clear. We are willing to remake the lenses for you according to the correct prescription, but you need to pay the cost of the new lenses.If you do not wish to have your lenses remade, we can only process your request according to our policy. Thank you for your understanding.
I've never received as many compliments as when I wear my Lensmart glasses! Will definitely buy again, that's for sure!
By Claudine D.
Response from Lensmart· Jun 11, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
