Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,249 reviews
LensmartSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
11,249 approved reviews, newest moderated first
Issue of mine was resolved without any problems, happy with your support 😊
By Jaroslav R.
Response from Lensmart· Jun 17, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Their efficiency and communication is impeccable 👌 im thankful that the customer service follow up on each and every single email you send them and keep ypu in the loop with any changes whatsoever. I haven't physically recieved the glasses as yet because they are estimated to arrive at the end of June 2026 but I look forward to test driving them 😀
By Cindy M.
Response from Lensmart· Jun 17, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
The brand is very professional and trust worthy. I have 4 products from this brand , the eyewear is not only up to date with trends but the quality of the glasses is very good . It is an amazing alternative for people who are looking for prescription at a lower prices for good quality. I have already recommended Lensmart to many friends and family
By Nipho N.
Response from Lensmart· Jun 17, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Absolutely great customer service. The quality of my order is outstanding. I would recommend them to a friend.
By Tsitsi T.
Response from Lensmart· Jun 17, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I bought a pair of glasses from this company last month and I asked to exchange it with another one since the prescription was wrong. They said I need to pay extra money and I paid by PayPal. They told me to send the old glasses back to their warehouse address in California. I sent it and the glasses has been received with them, but they don’t send the new glasses and not replying to my email. I believe this company is illegitimate and wants to charge people without sending the glasses. Just be careful, returning and exchanging is not as it says in their website.
By masoud
Response from Lensmart· Jun 17, 2026
We apologize for the wait. We have received your returned item, and your replacement order is currently being processed. Since custom-made lenses take time, we will expedite your order. Could you please wait a little longer? Thank you for your cooperation.
Have time to post, but not time to answer customer concerns!!??? I've tried to get in touch with this company on 3 different platforms for days and no answer. Do not order from this website!!!!
By Loni
Response from Lensmart· Jun 16, 2026
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
I have a high index prescription due to astigmatism. I paid to have my lens thinned out . They sent the glasses not thinned at all then told me to basically put my own lenses back in the glasses if the grinded them down !!! Smh then they stopped responding told me i had to pay my own shipping charges to return glasses they didn’t even do correctly. Never again!!! I have screenshots of the email communication with them also !!
By Kris J.
Response from Lensmart· Jun 16, 2026
We apologize, but our lenses were made to your specifications. Lens thickness is related to the prescription strength, and the refractive index cannot be determined by the naked eye alone. If you are unsure how to install the lenses, you can seek help from family or friends or have a technician at your local optician install them. Is this acceptable to you? We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
great glasses. the bridge was too tight so i contacted them. customer service was great and responsive. i shipped them back they are replacing it.
By Eli S.
Response from Lensmart· Jun 16, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
