Glasses came back and the lenses seem…
Glasses came back and the lenses seem perfect. Thanks for the service!
By Alan H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Glasses came back and the lenses seem perfect. Thanks for the service!
By Alan H.
The glasses actually fit! Very unusual when ordering online.
By Tim L.
I was sent the wrong lenses. I ordered sunglass lenses.
By Caroline W.
Fast and great communication!
By Ed C.
First of all navigating the site is so simple! I ordered my lenses in less than 10 minutes!! I received them back just as they said and they are wonderful! I sent off 2 more pairs!!
By Viv
Super fast service. My glasses are perfect.
By Emily H.
Got to keep my old RayBan frames I really liked with new lens at a fraction of the cost of a complete new pair. Quick and easy as I used the "send me a box" option to send my old frames into the factory.
By Betsy
I loved the return time on my glasses even though I sent both pair together n only one shipped
By Stephanie J.