Great communication
Great communication, excellent service, and fair prices.
By Francisco S.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Great communication, excellent service, and fair prices.
By Francisco S.
A great product and great service. The flexibility of getting glasses prepared on my schedule works for me! The process is seamless.
By Tim S.
The ease of ordering and the cost of the product is great
By Ray T.
This was my fourth order with Lens Factory. Everytime my glasses come back quick and perfect!
By Joseph M.
Everything - shipping-product - communication- was perfect.
By Charles R.
Quality lenses and affordable. The only thing that's frustrating was the shipment. It took longer than making the lense itself. Hoping to have a faster shipment next time. I will definitely recommend and use it for my next set of glasses.
By Florence
Glad I could get glasses at such a good price. They seem to be exactly what I would have gotten elsewhere for double the price. Thanks!
By Wendy
Fast service quality lenses great communication
By Patrick K.