Smooth.
Smooth. All as expected. Thanks melt return.
By Costas
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Smooth. All as expected. Thanks melt return.
By Costas
Just received my 4 pairs of glasses. The progressives were good but the 2 readers are not usable. Even covering one eye at a time I still cannot see well enough to read and they make me extremely dizzy. I noticed that the lenses on both pairs are not inside the frame equally.
By Eileen M.
Received my order for high-density lenses on-time just as promised. Everything was just as ordered, with the lenses perfectly installed in the new frame I provided. Saved over $180.00 compared to the quotes obtained from local optometry businesses. I was kept informed regarding my order status for the entire process, including shipping and delivery. I will definitely use LensFactory for any future eye ware needs that I have.
By David H.
Great price quick shipping
By Sarah Jo R.
Response from LensFactory· Dec 1, 2023
Thanks for the great review! We hope you will decide to use our services again in the future.
The prescription was incorrect in one lens and the company has not responded back to me.
By Pam C.
Response from LensFactory· Nov 21, 2023
Hello Pam, It looks like we responded on the 28th of August at 9:07AM. It may have been caught by your spam filter. We will have someone reach out to you again first thing in the morning (8AM EST). Please forgive us, and we will work to make this right for you.
Very easy process, received my glasses on time. The new lenses are great! I would recommend them to anyone looking for quality work at a fair price!
By donald J.
Response from LensFactory· Nov 21, 2023
Thanks for the great review, and recommendations!
Fast shipping and very informative the whole way 👌
By Sara G.
Response from LensFactory· Nov 21, 2023
Thanks for the great review! We try to keep our customers apprised of their orders when their glasses are with us!
--being up front was great ---
By Bob H.
Response from LensFactory· Nov 21, 2023
Thanks! We try to ensure our customers are informed of the whole process!