The service was quick and accurate
The service was quick and accurate. Since this was my first time using Lens Factory, I called to clarify some things. The customer service I received was courteous and patient.
By veronica B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
The service was quick and accurate. Since this was my first time using Lens Factory, I called to clarify some things. The customer service I received was courteous and patient.
By veronica B.
Wonderful experience from start to finish!
By Heather
LensFactory provided exactly the service that I was looking for. I had an old glass’s frame that I liked, and I wanted glasses that I could wear while driving. The price seems reasonable, instructions were clear, and delivery was as soon as promised.
By M. W.
Thank you for your assistance.
By Eugene B.
Quick turn around . Decent prices. Reliable.
By Caroline
Fast service Awesome quality and craftsmanship I’ll be a customer for life or as long as they are in business Thanks
By Kerry E.
They did great. No complaints here.
By Carrie B.
Lenses were perfect. They look really nice shipment was quick and I already sent another pair to get done. Thank you.
By Irma T G.