Very straightforward
Very straightforward
By Allen
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Very straightforward
By Allen
really needed/wanted the 1.74 indexed lens and to keep my small size lightweight frames. C
By paul B.
Your system made it easy!
By Charlie
As always a great job Thank you
By Tommy
Even with 2 holidays they did a great prompt job
By Judee
I have sent multiple frames to Lens Factory, along with my latest prescription, and I have not had the first problem!!
By Nina H.
The latest pair just received are probably the best as far a progressive I’ve ever owned. Keep up the good work.
By William D.
Well, I thought I had chosen yellow lens to go into my frames….instead I received clear lens, totally different from what I expected…. The reason for me re-lens was to have a pair of shooting glasses . Upon receiving them, the right side lens fell out, should I disassemble the frames to replace the lens back in frame, or work them in easy ? This is not what I expected…..sorry to say…Al
By Al R.