Everything went smooth
Great quality and price! I now know my eyeglass store wasn't giving me the quality I was paying for. It's a 40% discount from what I was paying with a definite lens upgrade.
By John P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Great quality and price! I now know my eyeglass store wasn't giving me the quality I was paying for. It's a 40% discount from what I was paying with a definite lens upgrade.
By John P.
good lenses, perfect fit. Good price, too.
By Paul S.
Very good job, my wife was very pleased.
By David P.
Have had multiple sets of lenses made. The price and quick turnaround are great.
By DJVR
Easy and accurate and I got to keep my old frames !!
By Ricky Z.
Timely. Good product.
By Jack N.
I have been waiting for over 2 weeks for my glasses. I then receive a notification that my glasses where shipped to some random address in new hampshire (mind you I am in florida) I advised that i am not sure where they produced that address from, showed proof that my order had the right address, and no response. Customer service has been terrible.
By RODDY R.
Very good communication and follow up.
By Bruce R.