Good Deal!
The process of ordering was so easy. My new lenses are perfect and half as much as I paid at the mall store, even with the photochromic upgrade! I won't hesitate to use them again.
By Mary
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
The process of ordering was so easy. My new lenses are perfect and half as much as I paid at the mall store, even with the photochromic upgrade! I won't hesitate to use them again.
By Mary
My previous glasses were tri-focal; consequently, I thought you would copy my prescription from them. The new one is single-focal. Even though my vision is 20-20 with them, I have to take them off to read anything closer than the end of my arm. Extremely irritating to constantly be doing!
By Richard
Response from LensFactory· Apr 7, 2017
Thank you for the review Richard If you would like to send them back and have them corrected please contact customer service.
I ordered a Progressive lens, which I assumed would not be correct the first time, but it was. The service was fast and excellent, and the communication from start to finish was excellent, which I needed. I found the website and ordering information clear and necessary. Thank you!
By Laurie
I was very pleased with LensFactory. My glasses were done quickly, efficiently and at a much more reasonable price than locally. I wouldn't hesitate to use them again or to recommend them.
By Marie
Great GLASS lenses. Hard to find. Always optically better. Everything went smoothly, including special instructions. Will order again.
By Randal
Very good, highly recommended
By Customertim
I ordered lenses for two pairs of sunglasses. I ordered a light shade of gray tint thinking the lenses would still be sunglasses, but the light shade was very-lightly tinted and were definitely not dark enough to be sunglasses. LensFactory's customer service reps were very helpful and asked me to return the two pairs of glasses to see what they could do. A couple weeks later, I received my sunglasses with new dark tint lenses, and the prescription was perfect and the tint was perfect. I made the mistake of ordering the wrong shade lenses, but LensFactory corrected my mistake and made me a very happy customer.
By Richard
you took too long
By Eugene