I was happy with the turnaround time
I was happy with the turnaround time, the lenses are clear and the price was quite reasonable.
By Bryan
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
I was happy with the turnaround time, the lenses are clear and the price was quite reasonable.
By Bryan
I have a very complicate prescription that needed the 1.74 HI lenses. Lens Factory made it happen. Make sure you provide them measurements from a certified optometrist.
By Mark
I am delighted with my glasses. I love to get quality at a great price! My experience was so good that my husband sent in his glasses for new lenses as well. He just received them and is very pleased. I highly recommend this company.
By Deborah
Response from LensFactory· May 18, 2017
LensFactory is pleases to hear you had such a great experience and love that you would highly recommend our company. Thanks and we look forward to doing business with you in the future. LensFactory
LensFactory is amazing! I sent in a pair of my sunglasses to get prescription lenses put in them. My sunglasses where shipped back to me a little over a week after they received them. The prescription is perfect, the glasses look great and I couldn't be happier!
By Jo
Response from LensFactory· May 18, 2017
Hey their Jo we are glad you had an amazing experience with us at LensFactory. Thanks so kindly for your business.
I was very impressed with the service that I received from Lensfactory. The turnaround was faster than I expected and my new lenses are as specified. I would not hesitate to recommend them to anyone.
By Linda W.
Response from LensFactory· May 18, 2017
Hi Ms Webb, LensFactory wants your vision to be its best, thanks for entrusting us with that task.
LensFactory quickly helped me make a good buying decision on the type of lens that work best for me. I'd never order a customized product on line and was slightly nervous, but they acknowledge any concern I had and kept me updated. They were faster then their advertised delivery time. I'm having my father use them and have recommended them to my sister.
By Campbell
Response from LensFactory· May 18, 2017
Wow thanks for all the recommendation and your awesome review. LenFactory
I didn't end up getting lenses because I was having some issues with the prescription which I didn't realize until after I had mailed out the prescription and frames, but the customer service was really great -- they mailed me back my box and gave me a full refund with no trouble whatsoever.
By EC
Response from LensFactory· May 18, 2017
Thank you.
Good service
By william
Response from LensFactory· May 18, 2017
Thank you.