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Very customer friendly!
By Dennis
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,026 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,026 approved reviews, newest moderated first
Very customer friendly!
By Dennis
Super communication and fast service. Thank you !
By Catherine
Everyone was great. The product is superior.
By John
After three pairs of glasses you can say I am a very satisfied customer .No problems, so much better than Lens Crafters.
By Russell
Do what they say, say what they do. Glasses have worked great. On my 4th pair from them including shades and sports goggles.
By Daniel
There was an issue with the first lens, LensFactory promptly and cheerfully re-made the lenses. They are great. This is our third pair of lenses and we figure we saved around 60% vs our eye doctor's retail.
By Dan
Lensfactory is great. I’ve used them twice recently and have been very pleased with theIr level of service and the finished product. I highly recommend them.
By Wayne
I like the way the people do their job, such as feed my need a lense, a frame my choose the traditional color changes.
By Hung P.