Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Excellent service. Easy to use, will continue to use them. Customer service was outstanding.
By Christine S.
Response from LensDirect.com· Jun 25, 2019
WOW! This is the nicest review that I've read all day! I am so happy to hear that you had such a wonderful experience. The LensDirect Team
great!! as described
By D G.
Response from LensDirect.com· Jun 25, 2019
You too DG! The LensDirect Team
Fast, convenient, affordable
By Louis
Response from LensDirect.com· Jun 25, 2019
Just the way we like it! Thanks for your review Louis The LensDirect Team
Awesome, had what I wanted and delivered on schedule.
By Art C.
Response from LensDirect.com· Jun 25, 2019
Thank you so much for reviewing us! Your kind words are incredibly appreciated, and we are truly grateful you reached out to tell us about your experience. We hope to hear about every amazing experience with us! Have a great day! The LensDirect Team
Great service!
By LISA S.
Response from LensDirect.com· Jun 10, 2019
Thanks for your kind review Lisa! We love to provide great service :), The LensDirect Team
Ms. Lily provided me with the best customer service one can imagine. I am an extremely satisfied customer and can highly recommend ordering contact lenses from LensDirect.com
By MCK
Response from LensDirect.com· Jun 10, 2019
Wow!! What an amazing review MCK! Seriously this one made our day. Thanks so much for your review and recommendation. This one is for the record books :) The LensDirect Team
Excellent communication and customer support.
By Barbara K.
Response from LensDirect.com· Jun 10, 2019
Woohoo! Mission accomplished. Thanks for taking time of your day to write us a nice review Barbara, The LensDirect Team
Love this product. Very convenient.
By Tina H.
Response from LensDirect.com· Jun 10, 2019
Love that you love our product too!! Thanks Tina, The LensDirect Team
