Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
This is the second time I have placed an order for my contacts and I received them in 3 days. Absolutely the best place to order.
By Cindy A.
Response from LensDirect.com· Aug 19, 2019
Thanks for your super kind review Cindy! We really appreciate customers like you. Truly, The LensDirect Team
Cheap prices, fast shipping. You really can't beat it.
By Christopher W.
Response from LensDirect.com· Jun 25, 2019
We are happy to hear that you got a great price on contacts and fast shipping!! Thanks for your review Christopher! Have a great day, The LensDirect Team
Top notch customer service. Rapid reply to any inquiry...flexible auto ordering. Fast , free shipping and great follow up. Very satisfied .
By Pat M.
Response from LensDirect.com· Jun 25, 2019
WOW! This is the nicest review that I've read all day! I am so happy to hear that you had such a wonderful experience. That's the best news of all. :) I hope that every experience with us is just as wonderful as you are! Have a great day! The LensDirect Team
LensDirect has been great for me. They email you with reminders and help fill orders fast. The service is friendly, never had a problem
By Margaret
Response from LensDirect.com· Jun 25, 2019
Thank you so much for this review! I love when I get to hear that customers are happy. It's one of the best parts of my job! I hope that every order is stress free! :) Have a great day! The LensDirect Team
I've never had problems with getting my contacts with u guys thank u.
By Corie
Response from LensDirect.com· Jun 25, 2019
Thank you so much for reviewing us! Your kind words are incredibly appreciated, and we are truly grateful you reached out to tell us about your experience. We hope to hear about every amazing experience with us! Have a great day! The LensDirect Team
Contacts arrived when promised, order is always correct
By Marybeth M.
Response from LensDirect.com· Jun 25, 2019
Bingo! Thanks for your review Marybeth, The LensDirect Team
Fast processing of order.
By Lorelei R.
Response from LensDirect.com· Jun 25, 2019
Thanks for your review Lorelei! We hope every order ends up just as fast! The LensDirect Team
Price was very reasonable! Order was easy and quick delivery.
By Rebecca D.
Response from LensDirect.com· Jun 25, 2019
Wow, this all sounds like good news! I hope that every order is exactly like this! We can't wait to see you again soon. :) The LensDirect Team
